Managed all administrative logistics for private events, including creating custom menus, drafting event packets, handling reservations, and corresponding directly with guests to confirm or decline bookings.
Used Tripleseat to oversee event orders, guest communication, and internal notes, ensuring continuity between managers while uploading finalized menus, custom logos, and branded materials.
Designed polished, branded menus in Adobe Acrobat that reflected each event's unique style and upheld Water Grill's fine dining standards.
Coordinated and executed diverse events, from corporate luncheons to large celebrations, by managing event servers, briefing staff, and collaborating with chefs, hosts, and managers for flawless service.
Supported servers by running food, refilling beverages, bussing tables, ringing in orders, presenting checks, and ensuring seamless coordination between the kitchen, bar, and management teams.
Food Runner
Water Grill - King's Seafood Company
San Diego, California
09.2023 - 08.2025
Memorized the full menu, including ingredients and allergens, to confidently communicate with guests and support servers.
Delivered dishes to the correct seat numbers and tables with precision, ensuring accuracy, presentation quality, and guest satisfaction.
Worked closely with the expo team to coordinate food timing and maintain composure during high-volume service.
Prepared and packaged all to-go orders, verified accuracy, and ensured that presentation standards were met.
Completed detailed side work and assisted in overall restaurant organization
Hostess/Hostess Trainer
Water Grill - King's Seafood Company
San Diego, California
09.2023 - 08.2025
Greet and seat guests while managing high-volume reservations through OpenTable, coordinating table assignments, and ensuring a smooth, welcoming front-of-house experience.
Trained and mentored new hosts, reinforcing service standards, communication strategies, and reservation protocols; provided real-time feedback, and collaborated with managers on performance evaluations.
Handled phone inquiries, to-go orders, and guest requests with professionalism and efficiency, while maintaining composure and accuracy during peak dining hours.
Hostess
Il Fornaio Restaurant
Coronado, California
01.2023 - 10.2023
Managed high-volume reservation requests through OpenTable, answered incoming calls with professionalism, and efficiently coordinated seating to optimize guest satisfaction and table turnover.
Collaborated closely with the front-of-house team to maintain a smooth service flow and effective communication during peak hours.
Delivered exceptional service in a fast-paced, upscale dining environment while upholding Il Fornaio’s hospitality standards.
Sales Consultant
ITAN Sun Spray Spa
San Diego, California
02.2022 - 10.2022
Specialized in membership sales by matching client goals with ideal tanning and skincare packages to drive revenue and satisfaction.
Upsold premium products and applied promotional discounts to maximize sales opportunities and meet monthly targets.
Answered phones to assist with appointment scheduling, product inquiries, and general customer support.
Education
Bachelor of Arts - Communication
San Diego State University
San Diego, CA
05-2025
Skills
Team collaboration
Customer service
Communication strategies
Time management
Training and mentoring
On-site management
Detail-oriented
Problem-solving
Multitasking and organization
Tripleseat
Adobe Acrobat
Verbal and written communication
Volunteer Work
LLM Foundation Assistant - San Diego, CA
Assistant to Ronne Pietila-Wiggs, coordinating events and managing communications with sponsors and social media to promote upcoming initiatives.