Sadie Ellerstein
Jackson,WY
Summary
Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and able to anticipate customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Ski instructor at the Kids Ranch
Jackson Hole Mountain Resort
01.2018
Senior Reservationist
Jackson Hole Whitewater
05.2020 - Current
- Roles included customer service, booking and reservations, payment processing, scheduling and logistics, promotion and sales, problem-solving, record keeping, and documentation.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy, and upselling.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
Server/Caterer
Fine Dining Restaurant Group
05.2022 - 07.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Food Runner/Server
Teton Tiger Restaurant and Cocktail Bar
05.2022 - 08.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
Volunteer adaptive ski instructor
Jackson Hole Mountain Resort
01.2019 - 01.2020
Education
Bachelor of Science - Psychology
Montana State University - Bozeman
Bozeman, MT12.2024
Skills
- Strong Work Ethic
- Mediation Skills
- Customer Service Excellence
- Self-Starter
- Professionalism and Courtesy
- Accuracy and Precision
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server/Caterer
Fine Dining Restaurant Group
05.2022 - 07.2023
Food Runner/Server
Teton Tiger Restaurant and Cocktail Bar
05.2022 - 08.2022
Senior Reservationist
Jackson Hole Whitewater
05.2020 - Current
Volunteer adaptive ski instructor
Jackson Hole Mountain Resort
01.2019 - 01.2020
Ski instructor at the Kids Ranch
Jackson Hole Mountain Resort
01.2018
Bachelor of Science - Psychology
Montana State University - Bozeman
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