Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sadie Erskine

Tamworth

Summary

I am a very hardworking, goal oriented worker with excellent time management and problem solving skills. I strive to be as courteous, patient and kind as possible, and I take customer relationships very seriously. I make excellent service my top priority and it is the part of my work I enjoy most. I handle every situation with professionalism and a genuine commitment to creating a positive experience the customer will want to return to.

I am naturally polite and enjoy being friendly, and I try to bring a positive touch to every interaction, no matter how brief. This extends to my phone etiquette as wellI maintain the same courteous, patient and welcoming demeanor over the phone as I would in person.

I work as efficiently as possible and I am always eager to learn to ways to improve productivity or better myself as an employee and person. Having very strong time management skills is something I have been consistently recognized for in my previous roles, and I owe it to the fact that I am always willing to learn new ways to approach things.

Overview

4
4
years of professional experience

Work History

Assistant Deli Manager

Hannaford Bros. Supermarket
12.2024 - Current
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a patient, kind and helpful demeanor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Attended to customers by taking orders, resolving complaints and issues and at times, operating cash register to take payments.
  • Assisted with streamlining deli operations by implementing efficient inventory management processes.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.

Deli Shift Leader

Hannaford Bros. Supermarket
01.2022 - 12.2024
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Learned other teammates' work tasks to train as backup to further assist the department.
  • Streamlined workflow processes for improved productivity among team members.
  • Assisted customers in selecting the right products for their needs by offering valuable suggestions based on taste preferences and dietary restrictions.
  • Developed new menu items that increased variety while maximizing profit margins.
  • Maintained appropriate food temperatures throughout storage and display areas.
  • Keeping track of temperature and rotation logs.
  • Improved customer satisfaction by providing efficient and friendly service during busy shifts.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils.

Cashier

Hannaford Bros. Supermarket
06.2023 - 09.2023
  • Cashiered while still hired as a deli shift leader to obtain more hours and simultaneously explore other opportunities Hannaford had to offer.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

High School Diploma -

Moultonborough Academy
Moultonborough, NH

Skills

  • Professionalism and courtesy
  • Attention to detail
  • Customer relationship development
  • Patience and empathy
  • Relationship building

Timeline

Assistant Deli Manager

Hannaford Bros. Supermarket
12.2024 - Current

Cashier

Hannaford Bros. Supermarket
06.2023 - 09.2023

Deli Shift Leader

Hannaford Bros. Supermarket
01.2022 - 12.2024

High School Diploma -

Moultonborough Academy

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Sadie Erskine