Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Tarrant County College
09.2023 - Current
Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
Developed skills of talking to individual's in a respectable manor which resulted in being able to help them remain calm and guide them to the help they needed.
Nanny
Jason & Amanda Johnson
05.2021 - 06.2024
Transported children to and from school, medical appointments and extra-curricular activities.
Assisted with light housekeeping duties as well as running errands.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Encouraged children to be understanding and patient with others.
Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Administered medications, following strict instructions from parents and medical labels.
Communicated with parents regarding children's progress and development, raising any issues.
Played games, worked on puzzles, and read books to young children.
Regularly traveled with family to help with vacation activities and childcare.
Prepared healthy, age-appropriate snacks and meals.
Guided school homework and read bedtime stories to support development.
Reassured children when upset providing emotional support and stability.
Established and maintained safe play environment for children.
Communicated positively with children and guardians.
Supervised children on playground to help develop physical and social skills.
Administered basic first-aid and medication in emergency situations.
Prepared meals and snacks for children based on dietary guidelines.
Volunteer
Generations Church Of The Nazarene
06.2015 - 04.2024
Provided administrative support to department leads to help organize events and fundraisers.
Maintained clean, neat, and operational facilities to serve program needs.
Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Communicated with staff members to stay informed about volunteer opportunities and events.
Led group discussions and activities to meet different community needs.
Coordinated and managed volunteer activities for community service projects.
Used strong interpersonal communication skills to convey information to others.
Pet Sitter
Frank & Connie Serra
03.2022 - 03.2024
Followed pet care instructions for dietary needs and medication regimens.
Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Exercised animals regularly with walks and rigorous play activities.
Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Communicated professionally with pet owners via phone, email, and text.
Gave medication to pets following guidelines from owners.
Intern
NCA Front Office Intern
08.2021 - 05.2023
Participated in workshops and presentations related to projects to gain knowledge.
Interacted with customers via phone, email, or person to provide information.
Gathered, organized, and input information into a digital database.
They are sorted and organized files, spreadsheets, and reports.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Teacher's Assistant
Nazarene Christian Academy
08.2021 - 05.2022
Facilitated activities in small groups to reinforce concepts taught by class teacher.
Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Helped with grading assignments and tests, providing constructive feedback to students based on results.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Supported classroom activities, tutoring, and reviewing work.
Achieved excelling in teamwork through effectively helping with multiple projects which required the whole dispatch center.
Was recommenced to be on the Welcome Committee for TCC police for having great Social skills, comfortable talking with others, comfortable talking in front of others as well as being a friendly/ welcoming individual.
Introduced my team to social media and how it works so we are now able to advertise better as well as stop a crime happening before it happens or being called about it.
Certification
Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
LEADS Full-Access Operator Training Certificate - Your State Law Enforcement Agencies Data System or equivalent state/national database authority.
Basic Telecommunicator Certification – National Emergency Number Association (NENA).
CPR/AED Certification
Interests
Participate in local theater productions, enhancing my public speaking and teamwork skills
Offering time and support to shelters for the homeless, women, and animals
I enjoy helping others and giving back to the community
Music
Blogging/Vlogging
I enjoy makeup and the feeling of joy it brings to others
Timeline
911 Emergency Dispatcher
Tarrant County College
09.2023 - Current
Pet Sitter
Frank & Connie Serra
03.2022 - 03.2024
Intern
NCA Front Office Intern
08.2021 - 05.2023
Teacher's Assistant
Nazarene Christian Academy
08.2021 - 05.2022
Nanny
Jason & Amanda Johnson
05.2021 - 06.2024
Volunteer
Generations Church Of The Nazarene
06.2015 - 04.2024
High School Diploma -
Nazarene Christian Academy
Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
LEADS Full-Access Operator Training Certificate - Your State Law Enforcement Agencies Data System or equivalent state/national database authority.
Basic Telecommunicator Certification – National Emergency Number Association (NENA).
CPR/AED Certification
Associate of Applied Science - Child Psychology
Tarrant County College District
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