Summary
Work History
Education
Skills
Timeline
Generic

Sadie Goulooze

Des Moines,Iowa

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Lead Gen rep

Trader PHD
  • In my role as a Lead Engagement Specialist, I'm all about reaching out to potential customers through calls and chats, sharing what our company offers and getting them interested
  • I'm the one setting up follow-up meetings and making sure everything runs smoothly by organizing my schedule.
  • I'm big on emails and texts, keeping in touch with leads and making sure they're up to speed before passing them over to our sales team.

Member advocate

ClaimDOC
  • - Proficient in engaging with healthcare providers to discuss potential contracting opportunities. - Skilled in scheduling appointments with members to address inquiries related to their health insurance coverage. - Experienced in reviewing and analyzing medical bills for accuracy and completeness. - Cultivated strong relationships with members, ensuring personalized support and following up post their healthcare provider appointments to confirm correct insurance usage. - Proactively checked in with members, providing assistance in navigating balance bills and advocating on their behalf to resolve such issues. - Diligently reviewed medical bills, adept at identifying balance bills, and supported members in disputing and resolving such charges.

Phone banker

Wells fargo
  • - Home Loan Knowledge: Familiar with Wells Fargo's range of home loan products. - Customer Service: Skilled in providing great service over the phone, answering questions, and finding solutions for customers. - Compliance Awareness: Aware of mortgage lending rules to ensure everything is done by the book. - Loan Handling: Experience in processing loan applications, managing paperwork, and guiding customers through the loan process. - Clear Communication: Good at explaining complex loan terms and processes in a way customers can easily understand. - Problem-Solving: Can identify issues and come up with solutions to help customers with their concerns. - Detail-Oriented: Careful when checking loan documents to avoid mistakes and ensure accuracy. - Sales Skills: Able to spot opportunities for suggesting other Wells Fargo products or services to eligible customers. - Tech Savvy: Comfortable using different software to assist customers and process loans efficiently. - Time Management: Capable of handling multiple customer inquiries while meeting service standards.

CSR

H&r Block
01.2024 - 04.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Education

High School diploma -

Lincoln High School
DES MOINES, Iowa

Associate of Applied Science - Graphic Design

Dmacc
DES MOINES, Iowa
05.2026

Skills

  • Dutch Native
  • English Full
  • Customer Support
  • Customer Relations
  • Data entry proficiency
  • Client Relationship Building
  • Client Services
  • Telephone reception
  • Sales Support
  • Client Service
  • Cross-selling abilities

Timeline

CSR

H&r Block
01.2024 - 04.2024

Lead Gen rep

Trader PHD

Member advocate

ClaimDOC

Phone banker

Wells fargo

High School diploma -

Lincoln High School

Associate of Applied Science - Graphic Design

Dmacc

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Sadie Goulooze