Service Crew Member
Swig N' Sweets
11.2023 - 04.2024
- Explained menu items and suggested appropriate options for desired tastes or food allergy concerns.
- Cultivated fun relationships with regular customers.
- Used slow periods to restock supplies, clean and organize areas.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding drink and treat options.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers.
- Upsold high-profit items such as sweatshirts, tumblers and promotional items.
