Sadie Klug
Cleves,OH
Summary
Successfull in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Driven Retail Manager with more than 3 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Reliable employee seeking position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Retail Manager
Platos's Closet
Cincinnati, Ohio
10.2020 - Current
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Exhibited excellent people skills during interaction with employees and customers.
Customer Service Associate
Marcos Pizza
Cincinnati, Ohio
10.2018 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Informed customers about special promotions and provided detailed information for various products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Harrison High School/Diamond Oaks
Harrison/Dent05.2018
Skills
- Quality Assurance
- Sales Tracking
- Goal Setting
- Performance Assessment
- Problem Anticipation and Resolution
- Department Oversight
- Assignment Delegation
- Mathematical Calculation and Reasoning
- Employee Motivation
- Customer Service Management
- Team Leadership
Timeline
Retail Manager
Platos's Closet
10.2020 - Current
Customer Service Associate
Marcos Pizza
10.2018 - 10.2020
High School Diploma -
Harrison High School/Diamond Oaks