Sadie Lascelles
West Fargo
Summary
Dynamic leader with a proven track record, excelling in project management and customer service. Spearheaded efficiency improvements and mentored teams, enhancing quality control and organizational skills. Demonstrates reliability through consistent high-performance standards, achieving significant customer satisfaction and team morale boosts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Installation Department Lead
Custom Graphics, Inc.
02.2019 - Current
- Installed quality graphics for companies & individuals on various mediums, including vehicles, walls, & signage.
- Arranged, booked, and coordinated jobs with customers though email & phone calls.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
Bartender
Avalon Event Center
10.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server & Manager
Mexican Village
05.2012 - 09.2023
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Fine Arts - Photography & Studio Art
Minnesota State University
Moorhead, MN05-2015
Skills
- Installation planning
- Schedule management
- Scheduling coordination
- Project management
- Quality control guidelines
- Customer service
- Safety standards
- Deadline management
- Time management
- Attention to detail
- Reliability
- Organizational skills
Certification
3M Preferred Installer- Windows, Walls, & Floors
3M Preferred Installer- Fleet Graphics
3M Preferred Installer- Di-Noc Architectural Films
Timeline
Bartender
Avalon Event Center
10.2020 - Current
Installation Department Lead
Custom Graphics, Inc.
02.2019 - Current
Server & Manager
Mexican Village
05.2012 - 09.2023
3M Preferred Installer- Windows, Walls, & Floors
3M Preferred Installer- Fleet Graphics
3M Preferred Installer- Di-Noc Architectural Films
Bachelor of Fine Arts - Photography & Studio Art
Minnesota State University
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