Sadie Light

• Managed cocktail menus, inventory, and events.
• Trained staff in safety and mixology.
• Promoted events to engage customers.
• Developed and implemented innovative cocktail recipes, enhancing menu offerings and customer experience.
• Trained new bartenders on mixology techniques, customer service skills, and operational protocols.
• Managed inventory and supplies, optimizing stock levels to minimize waste and costs.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Conducted regular staff meetings to communicate updates, reinforce training, and foster team collaboration.
• Increased sales by 20% with new menu.
• Conducted over 50 classes with a 95% satisfaction rate.

• Possessed a thorough knowledge of spirits and beer, including origins, tasting notes, and menu pairings.
• Crafted unique cocktails for daily features and communicated dietary needs and allergies to the chef, ensuring safe meals sourced from local farms.
• Stay updated on local events and attractions to share with guests, while celebrating special occasions like birthdays and anniversaries.
• Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
• Resolved customer complaints swiftly, maintaining a positive dining experience.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Event Captain Responsibilities:

• Collaborated with clients to understand their vision and manage budgets.
• Supervised event staff to ensure seamless execution and adherence to operational standards.
• Coordinated logistics for events, managing timelines and resource allocation effectively.
• Developed and implemented process improvements to streamline event setup and teardown procedures.
• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
• Optimized staff performance with ongoing training, coaching, and mentoring focused on teamwork, communication, and skill development.
• Coordinated with vendors and oversaw logistics to ensure event success.
• Developed detailed timelines and conducted post-event evaluations for continuous improvement.

Bartender/Server Responsibilities:

• Mixed and served drinks while maintaining a clean bar and managing inventory.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Provided exceptional service, taking orders, serving food and beverages, and setting up/breaking down dining areas.
• Successfully coordinated over 100 events, including weddings and corporate retreats.
• Maintained a 98% event satisfaction rate.
• Increased event bookings by 30%.

• Crafted innovative cocktails and beverages, enhancing customer satisfaction and driving repeat business.
• Communicated dietary needs with the chef to ensure safe and memorable dining experiences.
• Promoted local events to enhance guest experiences and trained team members in service excellence.
• Developed a signature cocktail that became the best-seller.
• Received numerous positive reviews for exceptional customer service.
• Trained 10 new team members who excelled in their roles.
• Served high customer volumes during special events, nights, and weekends.

• Developed strategic partnerships with local organizations to enhance community engagement initiatives.
• Used problem-solving skills to assist potential residents and their families.
• Implemented a new outreach strategy that increased resident inquiries by 40%.
• Organized and executed 20 community events with positive feedback from residents and their families.
• Coordinated community events, increasing participation and strengthening neighborhood ties.
• Monitored social media channels to engage with the community and promote events effectively.
• Directed the planning and execution of impactful events, raising awareness for key community issues.

• Managed inventory and merchandising while ensuring team readiness for successful sales.
• Supervised daily operations ensuring adherence to quality standards and operational efficiency
• Improved inventory management processes, reducing waste by 15%.
• Successfully trained over 30 employees.
• Increased sales by 25% through effective merchandising strategies.
• Implemented process improvements that increased workflow efficiency and reduced service times
• Resolved customer issues promptly, fostering positive relationships and repeat business
• Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
• Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.