Sadie Lyons
El Cajon,CA
Summary
Quality professional committed to maintaining high standards and achieving results. Known for strong team collaboration and adaptability to changing needs.
Experienced with quality assurance and process improvement. Utilizes effective communication and problem-solving skills to enhance team performance. Knowledge of regulatory compliance essential for maintaining high-quality outputs for patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Coordinator
San Ysidro PACE
01.2022 - Current
- Tracks real time data and provide feedback to Interdisciplinary team (IDT) by attending IDT meetings as assigned.
- Ensure quality, compliance, and safety elements are documented, including service delivery requests, grievances, appeals, ER visits, hospitalizations, Level I & Level II incidents, Falls, and other metrics as needed while attending IDT morning meetings.
- I provide quality and compliance support to the IDT team inside and outside our daily meetings by guiding the IDT and Center Manager on recognizing and documenting periodic participant assessments and care plans
- Works with various departments and management to assist in addressing potential quality, compliance, and safety issues.
- Provides data entry within organizational data systems, as well as regulatory data systems of the State and Federal government.
- Prepares data for Quality & Compliance presentations as needed.
- Manages large data sets and organizes them into an interpretable format using Excel and other software tools.
- Collects, organizes, and reports meaningful data for decision making while using spreadsheets or other data processing software.
- Reviews electronic medical records for data collection, for investigation purposes and for medical records documentation quality checks.
- Assists in putting together electronic files and documents for CMS quarterly calls and for CMS/State audits.
- Assists in putting together meeting materials, reports, and presentations as assigned.
- Assist in drafting and mailing letters related to notice of action (NOA), grievances, and appeals as assigned.
- Maintains knowledge of policies and procedures and completes tasks in accordance with applicable regulatory requirements, external laws, and accreditation standards as they relate to PACE and Quality Assurance.
- Maintains and supports a culture of compliance ethics and integrity.
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency deficiencies as it relates to quality of patient care.
- Inputs quarterly data and other statistical reports for leadership team and HMPS submissions.
Information and Referral Specialist
St. Vincent De Paul Village
01.2022 - 12.2022
- Maintains a professional atmosphere in all areas of the Day Center, welcoming all clients and visitors.
- Acts as an initial contact point for clients participating in the CES system, shelter entry, and those wishing to access Father Joe's Villages services.
- Provide information, refer clients to resources, provide directions and crisis intervention as requested or required by visitors or callers.
- Dispense material necessities as available.
- Facilitate services provided by Day Center including Mail, Laundry, storage, and Showers, recording all client access in CSTAR.
- Work with onsite service providers to assist their provision of services to clients.
- Responsible for maintaining client confidentiality in accordance with HIPAA laws.
- Comply with all state, federal and local laws, and to protect our client population against abuse.
- Ensure the Day Center is opened and closed in accordance with the hours of operation and working with client crews and/or staff to coordinate and monitor facility clean up.
- Developed strong relationships with external providers/organizations, fostering a collaborative approach to client care coordination.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Maintained comprehensive knowledge of organizations within the community, ensuring appropriate resources are recommended for clients.
Supervisor of Assessments
St. Vincent De Paul Village
01.2021 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Provides one-on-one supervision meetings and addresses any concerns.
- Conducted admissions assessments to determine client conditions and risk levels.
- Collaborates with colleagues and other departments/agencies to provide support for clients.
- Provides intensive support to clients including: assessing, evaluating, coordinating services, crisis intervention, and shelter referrals.
- Knowledgeable of Prevention and Diversion assessments.
- Regularly communicates with SDHC and other resources for client’s needs.
- Participates as a member of a multidisciplinary team that prepares and presents client case presentations.
- Creates PowerPoints, workflows, and schedules for staff members.
- Reduced potential risks by conducting thorough compliance audits and assessments.
Residential Services
Salvation Army - Door of Hope
01.2021 - 12.2021
- Case notes all interactions and traces events on Word Document.
- Provides one-on-one support for clients.
- Communicates with Case Managers for client concerns.
- Ensures clients have a positive experience with staff by providing excellent customer services and listening tools.
- Consistent communication with all colleagues regarding any events.
- Makes rounds throughout the day to ensure the safety and well-being of all clients/staff.
- Inputs any issues for maintenance tickets and communicates any issues with the Program Manager.
- Answers phones for any client needs, or office phones for potential new clients.
- Conducted regular assessments of resident needs to inform service planning and delivery adjustments as needed.
- Improved resident satisfaction by implementing personalized care plans and addressing individual needs.
- Conducted in-home visits to provide supportive services.
- Assessed risk factors of patients and made referrals for further services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Coordinated patient discharge planning and follow-up care.
Housing Navigator
St. Vincent De Paul Village
01.2019 - 12.2021
- Enters and updates client-specific data in the database.
- Provides client-specific referrals and resources based on need (e.g. Medical, housing, employment, etc.).
- Collaborates with colleagues to address any concerns or barriers to client success in a solution-focused manner.
- Provides ongoing intensive support to clients which can include assessing, evaluating, and coordinating services, crisis intervention and applications for benefits & referrals to community resources.
- Communicates and advocates to landlords to support clients obtaining and maintaining housing placement.
- Prepares, presents and documents client cases.
- Participates as a member of a multidisciplinary team that prepares and presents client case presentations.
- Assesses clients for employment, social security and disability insurance eligibility, gathers records and schedules treatment.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Residential Services Coordinator
St. Vincent De Paul Village
03.2018 - 12.2019
- Enters and updates client-specific data in the database
- Facilitated regular meetings with clients to provide updates on progress while addressing any concerns or questions they may have had.
- Coordinated a variety of social events to promote resident engagement and foster a sense of community within the facility.
- Maintained meticulous records related to every aspect of residential services including incident reports, maintenance requests, documentation, and more.
- Assisted residents in accessing necessary support services such as healthcare providers, drug counseling, community resources, or mental health professionals.
- Provides client-specific referrals and resources based on need (e.g Medical, housing, employment, etc.).
- Conducts client living area inspections to support clients in maintaining a clean and safe living space.
- Collaborates with colleagues to address any concerns or barriers to client success in a solution-focused manner.
- Promoted an inclusive environment where diversity was celebrated through cultural events and educational initiatives focused on understanding different perspectives.
- Developed strong relationships with community partners to secure resources and support for residents in need.
- Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.
- Successfully resolved conflicts among residents through mediation techniques and proactive communication strategies.
- Enhanced resident satisfaction by promptly addressing concerns and implementing effective solutions.
Education
Associate of Arts - Graphic Design
Southwestern College
Chula Vista, CASkills
- Quality training
- Critical thinking skills
- Relationship building
- Internal auditing
- Document control
- Audit compliance
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Quality Coordinator
San Ysidro PACE
01.2022 - Current
Information and Referral Specialist
St. Vincent De Paul Village
01.2022 - 12.2022
Supervisor of Assessments
St. Vincent De Paul Village
01.2021 - 12.2022
Residential Services
Salvation Army - Door of Hope
01.2021 - 12.2021
Housing Navigator
St. Vincent De Paul Village
01.2019 - 12.2021
Residential Services Coordinator
St. Vincent De Paul Village
03.2018 - 12.2019
- CPR/AED Certification
- First Aid Certification
Associate of Arts - Graphic Design
Southwestern College
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