Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sadie Macdonald

Delray Beach

Summary

Developed skills in a fast-paced work environment, focusing on efficient service and guest satisfaction, while being able to lead, train and help staff members. Demonstrated ability to work under pressure and adapt to changing situations. Open to transitioning into new field, leveraging strong organizational and customer service skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Catering Staff Member

Chapins Catering
05.2023 - Current
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Improved operational efficiency through effective communication with kitchen staff and event coordinators.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Provided friendly, courteous service to create memorable moments for guests.

Floor Manager/Wait Staff Member

Chapins Fish and Chips Restaurant
05.2017 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Performed closing procedures five times weekly by balancing cash drawers and reconciling credit card transactions.
  • Kept track of employees work hours and tip money to put into pay roll weekly.
  • Trained staff on the computer system and food and drink menu, ensuring knowledgeable customer service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Daycare Teacher

Sunflower School
10.2023 - 06.2024
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
  • Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
  • Supported children's emotional development by providing comforting presence and listening to their concerns.

Wait Staff Member

Heatherwood Assisted Living
09.2020 - 08.2021
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Greeted residents/customers and informed them on the menu of the day.
  • Reported back to the kitchen about any changes or special requests for meals.
  • Helped plate and prepare food for the tables.
  • Delivered food to rooms in the assisted living building.
  • Helped with residents on any specific needs while doing deliveries.

Education

High School Diploma -

Dennis Yarmouth High School
Yarmouth Port, MA
06-2021

Skills

  • Employee management
  • Policy enforcement
  • POS systems
  • Team training and development
  • Conflict resolution
  • Complaint resolution
  • Customer service
  • Decision-making
  • Team leadership
  • Hiring and training
  • Time management
  • Exceptional customer service
  • Cash handling
  • Calm demeanor

Certification

  • Pediatric (Child and Infant) First Aid

Timeline

Daycare Teacher

Sunflower School
10.2023 - 06.2024

Catering Staff Member

Chapins Catering
05.2023 - Current

Wait Staff Member

Heatherwood Assisted Living
09.2020 - 08.2021

Floor Manager/Wait Staff Member

Chapins Fish and Chips Restaurant
05.2017 - Current

High School Diploma -

Dennis Yarmouth High School

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Sadie Macdonald