Sadie Mileo-Proby
Mansfield,TX
Summary
Versatile professional with a track record of enhancing customer satisfaction. Excelled in compassionate animal management and behaviors. Skilled in collaborative team management and leadership, mentoring staff to achieve excellence. Demonstrates a results-driven approach with a focus on achievements.
Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Freelance Pet Wrangler
Vitamin T
06.2021 - 05.2024
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Managed inventory, of new supplies and maintained optimal storage to meet expected needs.
- Trained animals in behavioral compliance or other special routines or commands.
- Assisted with development of animal behavior modification plans.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Improved pet care quality by providing attentive and personalized attention to each animal's needs.
- Managed customer inquiries promptly and professionally, addressing concerns regarding their pets'' welfare.
- Provided exercise opportunities for pets, resulting in increased energy levels and improved behavior.
- Contributed to business growth with strong client retention rates by consistently delivering outstanding service.
- Implemented positive reinforcement techniques to encourage good behavior among pets under supervision.
- Developed rapport with animals quickly, facilitating smooth integration into daily routines at the facility.
- Organized detailed records of all interactions between staff members and pets to facilitate accurate reporting back to owners upon pick-up or drop-off times.
- Handled emergency situations calmly and effectively, prioritizing animal safety above all else when faced with unforeseen circumstances.
- Assisted in training new staff members, sharing expertise to optimize efficiency within the team.
- Fear Free Certified-Boarding
New Home Sales Assistant
American Legend Homes
11.2022 - 08.2023
- Supported Sales Consultant by answering calls, filing, showing potential clients new homes, building marketing material for future clients.
- Developed strong rapport with clients through active listening skills and genuine interest in their needs and preferences.
- Provided exceptional customer service by promptly addressing concerns or inquiries from potential buyers.
- Enhanced customer satisfaction by providing personalized home tours and addressing specific needs.
- Coordinated appointments to show buyers prospective homes.
Assistant Manager
Sonic Drive In
06.2019 - 05.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Mansfield Legacy High School
Mansfield, TX05-2020
Skills
- Excel Proficiency
- Compassionate Animal Management
- Results-Driven Approach
- Financial Transaction Handling
- Customer Service Expertise
- Collaborative Team Management
- Team Leadership
- Employee Training
- Animal Care Skills
Certification
Fear Free Certified-Boarding
Timeline
New Home Sales Assistant
American Legend Homes
11.2022 - 08.2023
Freelance Pet Wrangler
Vitamin T
06.2021 - 05.2024
Assistant Manager
Sonic Drive In
06.2019 - 05.2023
High School Diploma -
Mansfield Legacy High School
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