Sadie Morris
Woodbine,GA
Summary
Fraud and Claims Analyst with over 13 years of experience in higher education operations, focusing on fraud detection, claims analysis and quality assurance. Expertise in identifying and mitigating fraudulent activities through data analysis and collaboration with compliance teams. Demonstrated success in implementing process improvements that enhance internal controls and compliance, resulting in a better customer and student experience.
Overview
23
23
years of professional experience
Work History
Fraud and Claims Analyst
University of Phoenix
Phoenix, AZ
01.2022 - Current
- Lead investigations into potential student account and financial aid fraud to ensure compliance with institutional, state, and federal regulations.
- Analyze data to identify suspicious trends, duplicate activity, and emerging fraud patterns.
- Partner with compliance, legal, and leadership teams to document findings and recommend process improvements.
- Develop fraud prevention resources and contribute to staff training and awareness efforts.
- Maintain confidentiality and accuracy in case documentation and reporting.
Student Interaction Evaluator/Training Administrator
University of Phoenix
Phoenix, AZ
01.2009 - 01.2022
- Work with leadership to create evaluation feedback forms to increase enrollment advisor performance and enhance overall student experience.
- Evaluate recorded calls for quality assurance and provide written communication and coaching to assist in coaching sessions with employees.
- Participate in special projects, based on individual employee needs.
- Responsible for maintaining training library and identifying compliance concerns.
Regional Trainer
University of Phoenix
Jacksonville, FL
01.2007 - 01.2009
- Managed, created and delivered new hire training program for enrollment new hires, spanning 7 states.
- Developed and conducted continuing education training on regional and state levels through needs assessment.
- Worked with employees and leadership to create success plans and provided ongoing recommendations for improvement.
- Delivered comprehensive support and training in both online and in-person settings.
- Applied curriculum and instructional best practices to build an engaging, interactive training environment that optimized learning outcomes.
State Training Administrator
University of Phoenix
Jacksonville, FL
01.2006 - 01.2007
- Developed and delivered training and instructional materials that supported essential daily workflows and rolled out new initiatives for campus staff.
- Conducted needs analysis for campus departments with focus on retention.
- Partnered with state leadership to organize and facilitate weekly teleconference sessions.
Enrollment Advisor
University of Phoenix
Savannah, GA
01.2005 - 01.2006
- Maintained student database and assisted new students with enrollment.
- Worked with students through enrollment process, including applying, financial aid and first courses.
- Demonstrated strong customer focus through follow-up and ensuring student success.
- Recognized as top performer in areas of enrollment and retention.
Research Coordinator/Marketing Coordinator
The Medical Center of Central Georgia
Macon, GA
01.2003 - 01.2005
- Led research initiatives, international projects, and multi-institutional studies supporting surgeons and residents in the neurosurgery department.
- Prepared grant proposals and research protocols for review and approval by hospital review boards.
- Edited and submitted manuscripts for presentation and publication.
- Produced and managed the department’s monthly newsletter.
Education
Master of Arts - Education (Curriculum and Instruction)
University of Phoenix
01.2008
Master of Business Administration -
University of Phoenix
01.2006
Bachelor of Business Administration - Marketing
Georgia College And State University
Milledgeville, GA01.2003
Skills
- Fraud Detection & Investigation
- Claims Analysis & Reporting
- Risk Assessment & Compliance
- Data Analysis & Pattern Recognition
- Quality Assurance & Auditing
- Employee Training & Development
- Leadership Collaboration
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Timeline
Fraud and Claims Analyst
University of Phoenix
01.2022 - Current
Student Interaction Evaluator/Training Administrator
University of Phoenix
01.2009 - 01.2022
Regional Trainer
University of Phoenix
01.2007 - 01.2009
State Training Administrator
University of Phoenix
01.2006 - 01.2007
Enrollment Advisor
University of Phoenix
01.2005 - 01.2006
Research Coordinator/Marketing Coordinator
The Medical Center of Central Georgia
01.2003 - 01.2005
Master of Arts - Education (Curriculum and Instruction)
University of Phoenix
Master of Business Administration -
University of Phoenix
Bachelor of Business Administration - Marketing
Georgia College And State University