Dependable coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding guest service and assistance.
Overview
8
8
years of professional experience
Work History
Disney Photo Imaging Relief Coordinator
Walt Disney World
10.2023 - Current
Support Guest Experience Managers by ensuring positions are staffed correctly and cast members receive breaks and bump outs utilizing the cast deployment system
Trouble shoot cameras and photo equipment both in field and at base to fix or identify and document problems to send to the equipment team
Respond to cast concerns and issues within the field communicating with management or guest relations as needed
Photopass Photographer
Walt Disney World
04.2023 - Current
Engage with hundreds of guests per day to offer 8-10 creative and individualized photos
Recommend photos products, foods, rides, and other park opportunities based on individual guest interests
Serve as the cast advisory council representative for Epcot DPI collecting cast member feedback and relaying it Line of Business to make recommendations for improvement.
Content Writer
Ninethroot Marketing LLC
03.2023 - 11.2023
Crafted 6 to 8 SEO-friendly content pieces per month for websites and blog posts to increase organic traffic
Improved content quality by conducting thorough research and incorporating industry trends
Ensured accuracy and consistency in all written materials through diligent proofreading and editing
Managed a diverse portfolio of clients, adapting writing style to suit their unique needs and preferences
Theater Business Manager
Theatre South Playhouse
06.2022 - 03.2023
Implemented business strategies, increasing revenue and effectively targeting new markets
Completed licensing applications for shows and held business accountable to contracts and policies
Created a new company development plan including implementing a new monthly donor plan and acquiring new grant funding
Spearheaded recruitment and hiring process and compiled training materials for new and existing team members
Led sales and site visits and interacted with parents, students, and guests to collect feedback regarding service and product quality to ensure consistent business growth in accordance with company mission
Increased overall team productivity by fostering a positive work environment and providing effective leadership
Disney College Program Intern- Epcot Festivals Food and Beverage H/H
Walt Disney World
06.2021 - 06.2022
Took and fulfilled hundreds of guest food and beverage orders per shift adhering to food safety, quality, and service guidelines
Assisted in creating magical moments for park visitors through engaging interactions and personalized attention
Generated organized stock lists for 2 to 3 kiosks analyzing patterns to meet both short-term needs and have overall shift success
Ensured booths were show ready while adhering to company standards, policies, and procedures specifically in concern to safety and show
Collaborated with multiple partners including culinary and front-of-house cast members, chefs, and leadership to create the best possible guest experience
Instructor of Record for Theatre Appreciation
Texas Tech University
08.2019 - 05.2022
Taught an overview of theatre to 18 undergraduate students per semester
Designed assignments, quizzes, and tests in Microsoft Word and imported to Blackboard when necessary
Increased student motivation by developing engaging lesson plans that catered to various learning styles for 50 minute sessions three times per week
Boosted student performance by providing individualized support and targeted feedback both verbally and in writing
Research Assistant for the Graduate Advisor
Texas Tech University
08.2018 - 05.2022
Provided administrative and recruitment support to the Graduate Advisor for the School of Theatre and Dance
Created and executed the itineraries for visits from potential theatre graduate students and department VIP guests
Communicated with faculty working with complex teaching and personal calendars to schedule meetings and interviews
Promoted the department with integrity and enthusiasm with the goal of recruiting students, faculty, and donors upselling many services, programs, and strengths offered by the school of theatre and dance.
Company and Stage Manager for Black Lizard
Texas Tech University
08.2019 - 09.2019
Enhanced production quality by implementing efficient stage management techniques and processes handling confidential information with discretion
Booked travel and housing for cast and crew ensuring adherence to AEA policies for cast members
Reviewed, collected, and mailed AEA special appearance contracts and other hiring paperwork handling all confidential information with discretion
Coordinated needs with three separate companies (Texas Tech University, Artist's Equity Association, and The Provincetown Tennessee Williams Theatre Festival)
Company Manager for WildWind Performance Lab
Texas Tech University
03.2019 - 06.2019
Oversaw a $60,000+ collegiate theatre event and new play development lab presenting four live play readings, twenty days of workshops in both technical theatre and acting, and sixteen speaker events
Coordinated all event details including scheduling, hospitality, celebration, and speaking elements and communicated itineraries both verbally and in writing to guest artists, students, and leadership
Provided feedback and shared new ideas for the betterment and continuation of the program for future years including influencing budget needs and identifying opportunities for better collaboration
Coordinated all hospitality needs for guest teaching artists and international group of 10 students including booking travel, room blocks, housekeeping and room turnovers, and on-site transportation
Ensured all events progressed seamlessly, anticipating challenges, and bringing solutions to problems
Acted as liaison between departments and remote leadership in the event planning phases.
Executive Assistant to the Chair of the Kennedy Center American College Theater Festival Region 7
The John F. Kennedy Center
01.2016 - 06.2018
Assisted with general event management for large-scale, annual entertainment festival
Participated in pre-event and post-event planning meetings and communicated student feedback and personal observations
Utilized Google Suite to collect guest travel information and build 30+ conference itineraries
Acted as a student liaison sharing creative and new ideas to improve the experience for participants and guest artists
Assisted supervisor with preparing internal meetings for conference planning, took notes on meetings and calls, and followed up with action items
Education
Bachelor of Fine Arts, Theatre Performance -
Central Washington University
Associate of Arts -
Lower Columbia College
Masters of Fine Arts, Theatre- Arts Administration -
Texas Tech University
05.2022
Skills
Administrative Leadership
Project Coordination
Team Leadership
Policy and Procedure Modification
Awards
National Commendation for Festival Management from Kennedy Center American College Theater Festival 2018
Arts Leadership Award- Region 7 Kennedy Center American College Theater Festival 2017
Timeline
Disney Photo Imaging Relief Coordinator
Walt Disney World
10.2023 - Current
Photopass Photographer
Walt Disney World
04.2023 - Current
Content Writer
Ninethroot Marketing LLC
03.2023 - 11.2023
Theater Business Manager
Theatre South Playhouse
06.2022 - 03.2023
Disney College Program Intern- Epcot Festivals Food and Beverage H/H
Walt Disney World
06.2021 - 06.2022
Instructor of Record for Theatre Appreciation
Texas Tech University
08.2019 - 05.2022
Company and Stage Manager for Black Lizard
Texas Tech University
08.2019 - 09.2019
Company Manager for WildWind Performance Lab
Texas Tech University
03.2019 - 06.2019
Research Assistant for the Graduate Advisor
Texas Tech University
08.2018 - 05.2022
Executive Assistant to the Chair of the Kennedy Center American College Theater Festival Region 7
The John F. Kennedy Center
01.2016 - 06.2018
Bachelor of Fine Arts, Theatre Performance -
Central Washington University
Associate of Arts -
Lower Columbia College
Masters of Fine Arts, Theatre- Arts Administration -
Sales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation ClubSales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation Club
Customer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney SpringsCustomer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney Springs