Sadie O'Donnell
Hanson,USA
Summary
Account Manager and Sales Leader with over 10 years of experience in managing high-value portfolios and enhancing client relationships in luxury and specialty sectors. Demonstrated ability in account retention and revenue growth through strategic engagement and consultative selling. Expertise in overseeing multi-million-dollar accounts and aligning client needs with business goals to develop profitable solutions. Recognized for coaching teams to surpass KPIs and fostering long-term client partnerships.
Overview
9
9
years of professional experience
Work History
Team Manager
Tiffany & Co.
Boston, MA
09.2023 - Current
- Manage a $100K+ portfolio of high-value accounts, expanding client base by 16% in 2024 and trending +6% in 2025; implemented account growth strategies that improved retention and lifetime value, later adopted regionally as a best practice.
- Outperformed regional market by +14% in 2023, delivering positive portfolio growth despite an overall industry decline; introduced scalable client engagement frameworks adopted by neighboring stores to drive consistency and strengthen revenue across the district.
- Increased appointment-driven sales by 18% in 2024, generating 39% of annual revenue and setting record-breaking category results; pioneered an appointment-based selling model now used regionally to optimize AUR, UPT, and high-value account performance.
- Elevated account satisfaction to an NPS of 90 (5 points above company target) by standardizing account service protocols and training teams on client engagement; approach was rolled out regionally to drive stronger loyalty and client retention.
- Delivering +25% year-over-year revenue growth through coaching and development programs that upskill account managers, enhance client relationship quality, and strengthen succession planning.
- Championed career development by securing merit increases and promotions for team members through performance management, mentoring, and ongoing coaching that aligned individual growth with organizational goals.
Team Manager
Louis Vuitton
Boston, MA
10.2019 - 03.2023
- Directed a $3M+ annual client portfolio, coaching a 10+ member account team to strengthen client relationships, increase cross-sell opportunities, and consistently achieve sales and retention targets.
- Delivered $1M+ in men’s category account revenue in 2021 by designing targeted segmentation and growth strategies, later adopted as a best practice to expand men’s business across multiple stores in the district.
- Improved portfolio performance by 18% over 2021, significantly contributing to district growth and exceeding regional benchmarks for client expansion.
- Strengthened account loyalty and lifetime value by implementing clienteling practices, personalized engagement campaigns, and enhanced service protocols.
- Onboarded and developed a new sales team, achieving portfolio growth targets in 4 of the first 7 months by introducing structured training, coaching, and client segmentation models.
- Enhanced account success through performance management and succession planning, identifying high-potential associates and aligning their development with future leadership roles.
- Partnered with operations to optimize inventory availability and product mix to better align with client demand, improving fulfillment rates and ensuring consistent account satisfaction.
Operations Manager
Organic Bath Co.
Charlestown, MA
05.2018 - 09.2019
- Oversaw wholesale client accounts and retail partnerships, managing relationships, order fulfillment, and contract negotiations to strengthen long-term business growth.
- Increased account revenue by 270% within one year, with projected 30% growth for 2019, by developing strategic account plans and optimizing cross-channel sales performance.
- Partnered to create and execute account growth strategies, aligning with organizational revenue targets and driving profitability across wholesale and direct-to-consumer segments.
- Improved client experience and operational efficiency by standardizing processes, enhancing communication between internal teams, and building scalable account management systems.
General Manager
Gap Inc.
Boston, MA
05.2016 - 05.2018
- Directed client and store portfolio valued at $2.5M+, overseeing sales, account development, and customer experience strategies that elevated brand loyalty and profitability.
- Surpassed 2017 revenue targets by 20% and delivered record $2.5M in 2016 through tailored account and client engagement initiatives.
- Led P&L operations, aligning budget planning and resource allocation with account performance and customer demand.
- Increased client retention and engagement by implementing omni-channel solutions, loyalty-building service models, and personalized account touchpoints.
- Recruited, trained, and coached a 20+ member team to deliver consistent results in account growth, operational excellence, and client satisfaction.
Education
Bachelor of Fine Arts -
Fashion Institute of Technology – SUNY
New York, NYBachelor of Arts & Science - Organizational Communication
Xavier University
Cincinnati, OHSkills
- Account & Portfolio Management
- Client Success & Retention
- Customer Relationship Management (CRM)
- Revenue Growth & Profitability
- Upselling & Cross-Selling
- Strategic Planning & Forecasting
- Market Analysis & Insights
- Operational Excellence
- Team Leadership & Coaching
- Training & Development
- Stakeholder Engagement
- Microsoft Office Suite
- Salesforce
- PowerBI
Timeline
Team Manager
Tiffany & Co.
09.2023 - Current
Team Manager
Louis Vuitton
10.2019 - 03.2023
Operations Manager
Organic Bath Co.
05.2018 - 09.2019
General Manager
Gap Inc.
05.2016 - 05.2018
Bachelor of Fine Arts -
Fashion Institute of Technology – SUNY
Bachelor of Arts & Science - Organizational Communication
Xavier University