Sadie Pecos

Received rent payments and tracked transactions in accounting software.

Contacted tenants to collect overdue rent or to discuss other important issues.

Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

Manage all accounts receivable activities including billing, customer dispute resolution, cash application collections,write-offs and month-end reconciliations.

Collected monthly assessments, rental fees, deposits and payments.

Scheduled meetings between teams and management.

Assessing employee morale and working to improve corporate culture.

Supervising budget and spending decisions.

Filing reports and documenting processes.

Handling customer complaints and applying company policy accordingly.

Promoted property to businesses in local area through marketing collateral, phone calls and email messages.

Built brand loyalty by delivering stellar leasing experience to residents.

Encouraged prospective tenants to fill out applications after property tours.

Marketed property to prospective tenants by giving tours and pointing out key features.

Escalated critical issues to property manager to deliver immediate resolution.

Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units
and quickly resolving issues.

Used conflict resolution skills to quickly resolve issues among residents.

Checked rental eligibility by following company's verification process.

Conducted informative and personalized tours, resulting in new leases.

Maintained high customer approval rating through dynamic service, exemplary support and interpersonal
communication

• Managed daily bank operations by processing customer transactions and providing exceptional customer service.
• Recognized and prevented fraudulent activities and suspicious transactions.
• Mentored and trained new tellers on bank procedures and customer service standards.
• Introduced customers to other bank team members to help meet financial needs.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered inquiries regarding checking and savings accounts and other related products.