Dynamic Program Manager with the FAA, skilled in strategic planning and recruitment strategies. Achieved a 7% increase in diversity within applicant pools through innovative hiring practices. Proven ability to lead teams, optimize processes, and develop impactful policies, driving organizational success and enhancing workforce development initiatives.
Overview
25
25
years of professional experience
Work History
Program Manager
Federal Aviation Administration (FAA)
Washington, DC
10.2023 - 04.2025
Company Overview: Office of the Vice President (VP) for Technical Operations (AJW), Washington, DC
Provided program management support for career development and leadership programs, including the BetterUp Coaching Program, the Technical Operations Leadership Development Program, and the Operations Managers Leadership Development Program (OMLDP).
Monitored, tracked, and provided recommendations and direction to AJW Senior leadership, their Directorate staff.
Managed National Awards Programs by providing direction, AJW leadership, and directorate staff on national awards requirements.
Established and deployed the AJW VP annual awards Recognition Day.
Provided direction and oversight to AJW Directorates on Air Traffic Organization staff relocation into AJW space in Washington Headquarters.
Consulted with AJW Leadership on requirements and recommendations to ensure the AJW Floorplan included all staff offices' requirements for all Directorates.
Provided direction, tracked actions for all AJW congressional and hotline requests, and reviewed responses for final VP and DVP approval.
Responsible for reviewing and finalizing articles, speeches, and correspondence for VP and DVP communications for internal and external forums.
Appointed to the ATO Workspace Council (AWC) to provide direction and oversight to AJW Directorates on office/cubicle space at Washington Headquarters.
Office of the Vice President (VP) for Technical Operations (AJW), Washington, DC
Acting Senior Advisor
Federal Aviation Administration (FAA)
Washington, DC
03.2024 - 11.2024
Company Overview: Office of the Vice President for Technical Operations (AJW), Washington, DC
Managed the AJW Front Office Staff and provided direction and assigned action on behalf of the Vice President and Deputy Vice President to AJW Leadership and staff.
Reviewed and approved leadership's regional and international travel.
Responsible for revising and approving time and attendance for DVP, Directors, and Front Office Staff.
Provided direction and action to AJW Directors on congressional and hotline inquiries and reviewed responses for final VP and DVP approval.
Tracked and ensured compliance with all Office of Inspector General, General Accounting Offices audit actions and inquiries from the FAA Administrator and ATO Chief Operating Officer offices.
Office of the Vice President for Technical Operations (AJW), Washington, DC
AJW Corporate Staffing Lead
Federal Aviation Administration (FAA)
Washington, DC
06.2023 - 10.2023
Company Overview: Office of the Vice President for Technical Operations (AJW), Washington, DC
Managed a nationwide team across the AJW Service Areas and ATO Management Services that developed a standardized recruitment process for hiring hundreds of Airway Transportation System Specialists (ATSS).
Created a multi-cycle strategy that involved broad outreach and targeted recruitment throughout the year.
Each hiring cycle provided specific hiring targets and demographic assessments.
Our successful recruitment strategy led to meeting the hiring targets and a commendable 7% increase in minorities and women in the applicant pool.
The data from each hiring cycle empowered the Corporate Staffing and Workforce Planning teams to track and create trending data, ensuring informed adjustments in future hiring plans.
Office of the Vice President for Technical Operations (AJW), Washington, DC
Supervisory Program Manager for Workforce Planning
Federal Aviation Administration (FAA)
Washington, DC
09.2022 - 06.2023
Company Overview: Office of the Vice President for Technical Operations (AJW), Washington, DC
Appointed by AJW VP as National Program Lead to establish a multi-year workforce plan mandated by the House Committee on Appropriations (2017).
Created a Workforce Planning Tiger Team (WITT) that identified a cadre of subject matter experts to lead subcommittees.
Led the WITT in the development, implementation, and maintenance of the Technical Operations (AJW) Workforce Plan through a three-phased effort.
Ensured that the AJW corporate programs aligned with national internal and external policies/processes.
Developed, executed, and completed the Phase I Baseline Assessment that identified AJW’s current staffing, training, and outreach/recruitment processes.
Led the WITT in developing a multi-faceted hiring strategy for short- and long-term ATSS hiring to increase the candidate pool.
Office of the Vice President for Technical Operations (AJW), Washington, DC
Program Manager
Federal Aviation Administration (FAA)
Washington, DC
05.2021 - 09.2022
Company Overview: Office of the Vice President for Technical Operations (AJW), Washington, DC
Provided program support and oversight on high-level internal and external initiatives, projects, and tasks.
Responsible for the position management status of all AJW staffing/hiring.
Provided regular corporate updates to AJW Senior Leadership on staffing allocations and vacancies.
Managed the ATO and FAA National Awards Program by providing direction, AJW leadership, and directorate staff on national awards requirements.
Established and deployed TechOps Vice President's annual awards Recognition Day.
Provided direction and oversight to AJW Directorates on Air Traffic Organization staff relocation into AJW space.
Office of the Vice President for Technical Operations (AJW), Washington, DC
Team Lead & National Hispanic Employment Program Manager
Federal Aviation Administration (FAA)
Washington, DC
03.2014 - 05.2021
Company Overview: Office of Civil Rights (ACR)/National Policy and Compliance, Washington, DC
Worked as the Team Lead of the National Outreach Team for Diversity and Inclusion and maintained a collateral duty as the Hispanic Employment Program Manager.
Acted as an agency spokesperson on diversity, inclusion, and employment of underrepresented groups.
Developed and reviewed agency policies and equal employment opportunity activities affecting Hispanic employment, people with disabilities, women, and all underrepresented groups.
Managed a comprehensive disability program that included reasonable accommodation policies and procedures.
Provided leadership direction to a team of Special Emphasis Program Managers.
Office of Civil Rights (ACR)/National Policy and Compliance, Washington, DC
Director, National Policy & Compliance (A)
Federal Aviation Administration (FAA)
Washington, DC
06.2019 - 02.2020
Company Overview: Office of Civil Rights (ACR)/National Policy and Compliance, Washington, DC
Responsible for managing and implementing nationwide civil rights programs.
Provided direct supervision to National Policy and Compliance Staff, Outreach and Training Staff, and the Office of Civil Rights Executive Resource Staff.
Ensured comprehensive implementation of EEO regulations, principles, functions, and procedures.
Oversaw development, deployment, and economic evaluation of policy to ensure civil rights protections for every candidate and employee.
Managed policy development and oversight of internal and external civil rights and EEO programs.
Office of Civil Rights (ACR)/National Policy and Compliance, Washington, DC
Deputy Director, National Policy & Compliance (A)
Federal Aviation Administration (FAA)
Washington, DC
02.2019 - 06.2019
Company Overview: Office of Civil Rights (ACR)/National Policy and Compliance, Washington, DC
Managed EEO Policy, Compliance, National Outreach, and National Airport Civil Rights Policy and Compliance Teams.
Recognized as a subject matter expert and consultant on Civil Rights and Equal Employment Opportunity (EEO).
Provided direction and supervision to the teams in analyzing and solving equal opportunity and civil rights problems.
Conducted organizational assessments, reviews, evaluations, analyses, and supported audits to ensure program and organizational compliance.
Office of Civil Rights (ACR)/National Policy and Compliance, Washington, DC
AVS Diversity and Inclusion Program Manager
Federal Aviation Administration (FAA)
Fort Worth, USA
12.2012 - 12.2013
Company Overview: Office of Aviation Safety (AVS)/Office of Quality, Integration & Executive Services, Fort Worth, Texas
Served as Program Manager for the AVS Diversity and Inclusion program performing a variety of management analyst duties.
Provided program oversight for Persons with Disabilities (PWD), Reasonable Accommodations, diversity and inclusion, recruitment, outreach and Alternative Dispute Resolution (ADR).
Responsible for developing, implementing, coordinating, reviewing monitoring, evaluating, and updating all plans and policies associated with the EEO Program.
Office of Aviation Safety (AVS)/Office of Quality, Integration & Executive Services, Fort Worth, Texas
Human Resources Management Specialist
Federal Aviation Administration (FAA)
Fort Worth, USA
12.2011 - 12.2012
Company Overview: Office of Human Resource Management/Office of Field Operations, Fort Worth, Texas
Served as a Quality Assurance Program Manager that ensured the effective, efficient and consistent quality of human resource management programs.
Directed field research, analyzed data and developed findings and conclusions to validate implementation of quality control processes within the organization.
Served as the Evaluation Lead for a team responsible for conducting periodic operational evaluations and special studies.
Office of Human Resource Management/Office of Field Operations, Fort Worth, Texas
Human Resources Management Specialist
Federal Aviation Administration (FAA)
Fort Worth, USA
06.2010 - 12.2011
Company Overview: Office of the Deputy Assistant Administrator for Human Resources Management, Fort Worth, Texas
Provided project management oversight and assistance to the senior executive responsible for HR programs and policies.
Worked with senior management to create HR policies and procedures; recruited employees; created group benefits databases.
Accomplished special projects associated with high priority and confidential nationwide HR initiatives.
Office of the Deputy Assistant Administrator for Human Resources Management, Fort Worth, Texas
Project Management Officer
Federal Aviation Administration (FAA)
Fort Worth, USA
12.2008 - 06.2010
Company Overview: Office of Human Resource Management/Center for Organizational Excellence & Office of Field Operations, Fort Worth, Texas/Washington, DC
Executed a full range of HR functions associated with organizational excellence that included managing and leading projects.
Mapped processes created flow charts and timelines.
Analyzed data and identified recommendations for improvements in several areas such as employee communication, employee engagement, managerial effectiveness, leadership, and organizational dynamics.
Office of Human Resource Management/Center for Organizational Excellence & Office of Field Operations, Fort Worth, Texas/Washington, DC
Executive Officer
Federal Aviation Administration (FAA)
Washington, DC
04.2007 - 12.2008
Company Overview: Office of the Assistant Administrator for Human Resources Management, Washington, DC
Provided high-level advisory services.
Conducted research, convened meetings to discuss priorities, prioritized assignments, developed and monitored workload, and project assignments.
Supported the Assistant Administrator for HR on high-level briefings, meetings, hearings, conventions, and conferences.
Office of the Assistant Administrator for Human Resources Management, Washington, DC
Management and Program Analyst
Federal Aviation Administration (FAA)
Fort Worth, USA
09.2006 - 04.2007
Company Overview: Air Traffic Organization, Administrative Services Group, Fort Worth, Texas
Provided program direction and team leadership for Technical Operations staff within the ATO Central Service Area that serviced 2,600 employees.
Conducted special analyses, made recommendations, implemented plans, and evaluated results.
Coordinated the drug and alcohol program for all testing designated positions within the Service Area.
Air Traffic Organization, Administrative Services Group, Fort Worth, Texas
Retirement/Benefits Specialist
Federal Aviation Administration (FAA)
Fort Worth, USA
06.2000 - 09.2006
Company Overview: Office of Human Resource Management, Southwest Region, Fort Worth, Texas
Administered employee benefits program: Federal Employees Health Benefits Program, Life Insurance Program, Thrift Savings Plan, Long Term Care, Flex Spending, Workers’ Compensation, Civil Service Retirement, and Federal Employees Retirement for the Southwest Region.
Counseled employees and provided retirement briefings across the Southwest Region.
Developed presentations and training in the area of benefits.
Office of Human Resource Management, Southwest Region, Fort Worth, Texas
Education
Bachelor’s Degree - Business Management, Human Resources
University of Maryland Global Campus
Maryland
12-2026
Associates Degree - Office Systems Technology
Tarrant County Junior College
Fort Worth, Tx
12.1995
Skills
Human resources management
Recruitment strategies
Employee training and development
Project management
Data analysis
Policy development and improvement
Strategic planning
Process optimization
Problem-solving
Decision-making
Affiliations
Past President, National Hispanic Coalition of Federal Aviation Employees (NHCFAE)
Strategic Director, National Council of Hispanic Employment Program Managers (NHCEPM)
League of United Latin American Citizens Federal Training Institute (LULAC FTI)
Hispanic Women’s Network of Texas (HWNT)
National Black Coalition of Federal Aviation Employees (NBCFAE)
National Asian & Pacific American Association (NAPA)
FAA Gay, Lesbian, or Bisexual Employees (FAA GLOBE)
Technical Women’s Organization (TWO)
Professional Women Controllers, Inc. (PWC)
Awards
2019 Keller Sullivan Award
2018 FAA 'Keeping the Promise of Equal Opportunity Award'
2013 FAA 'Keeping the Promise of Equal Opportunity Award' and DOT Secretary’s 'EEO/Affirmative Action Award.'
2008 NHCFAE Presidential Award
Collateral Duties
National President, National Hispanic Coalition of Federal Aviation Employees (NHCFAE), 10/01/09, 09/30/13, Interacted with top government officials to discuss equal employment problems., Promoted Equal Employment Opportunity for all minorities and women.
Professional Development
BetterUp Coaching, 2022-2023
SCRUM Training, 2022
Managing E-Commerce in Organizations, 2020
ISO Certification, 2018
BridgeWorks – Generational Trainer, 2008
PWC Mentorship Program: 2017 Graduate
ISO Certification Training: 2015
AFS Leadership Development Program: 2013
FAA Program for Emerging Leaders (PEL): 2011 Graduate
Team Building Training: 2010
Lean Six Sigma – Green Belt Training: 2010
Malcolm Baldrige Quality Award Training: 2009
21st Century HR: 2008
Thinking Globally, Acting Locally: 2006
References
References available upon request.
Timeline
Acting Senior Advisor
Federal Aviation Administration (FAA)
03.2024 - 11.2024
Program Manager
Federal Aviation Administration (FAA)
10.2023 - 04.2025
AJW Corporate Staffing Lead
Federal Aviation Administration (FAA)
06.2023 - 10.2023
Supervisory Program Manager for Workforce Planning
Federal Aviation Administration (FAA)
09.2022 - 06.2023
Program Manager
Federal Aviation Administration (FAA)
05.2021 - 09.2022
Director, National Policy & Compliance (A)
Federal Aviation Administration (FAA)
06.2019 - 02.2020
Deputy Director, National Policy & Compliance (A)
Federal Aviation Administration (FAA)
02.2019 - 06.2019
Team Lead & National Hispanic Employment Program Manager
Federal Aviation Administration (FAA)
03.2014 - 05.2021
AVS Diversity and Inclusion Program Manager
Federal Aviation Administration (FAA)
12.2012 - 12.2013
Human Resources Management Specialist
Federal Aviation Administration (FAA)
12.2011 - 12.2012
Human Resources Management Specialist
Federal Aviation Administration (FAA)
06.2010 - 12.2011
Project Management Officer
Federal Aviation Administration (FAA)
12.2008 - 06.2010
Executive Officer
Federal Aviation Administration (FAA)
04.2007 - 12.2008
Management and Program Analyst
Federal Aviation Administration (FAA)
09.2006 - 04.2007
Retirement/Benefits Specialist
Federal Aviation Administration (FAA)
06.2000 - 09.2006
Bachelor’s Degree - Business Management, Human Resources