Sadie Poff

• Assist with elderly independent living
• Light housekeeping
• Companionship
• Alds
• Bathes clients or assists with bathing
• Applies the most cost-effective approach to every situation
• Assistance with Ambulation
• Perform other duties as assigned
• Reminding/assisting client with self-administration of medications (with proper training)
• Assisting with toileting, including bedpans, urinals, and commode chairs
• Bathing, Grooming and Dressing Assistance

• Answering incoming calls
• Talk to third party companies
• Help with insurance co-pay
• Insurance verification
• Good customer service
• Performs error analysis for disputed/denied claims and provides recommendations for process improvements
• Assists with third party audits when necessary
• Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers
• Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications
• Update registration information, post denial codes and adjustments in practice management systems
• Performs related duties as assigned
• Assist team in assuring phone and order entry coverage

• Stocking
• Cross trained in customer service and the register
• Handle cashier payments
• Bagging
• Greeting customers with a positive smiles, friendly conversation
• Helping customers around the store, to there vehicles
• Answering all questions or concerns

• Maintained cash receipts and completed all necessary paperwork to resolve any problems on the balance sheet
• Checked in and checked out the patients ensuring accuracy of patient information as well as completeness of co-pays, charges, and insurance information
• Received and distributed all incoming mail
• Coordinated patient appointments through phone calls, ensuring 100% HIPAA compliance
• Verified insurance eligibility with patients and insurance companies with 97% accuracy
• Organized patient charts for physicians, alerting and informing patients of reschedules, cancellations, and last-minute appointments
• Prepared patient rooms, took vitals, and conducted weight checks, updating patient forms for doctor review

• Greeted and checked in patients: checked demographic information, processed payment plans and copays
• Commanded by managers for accuracy and organization
• Answered and handled all phone calls in a friendly and efficient manner
• Maintained front office lobby area
• Independently scheduled and registered patients to ensure minimal waiting time while maximizing the ward's efficiency
• Introduced new appointment scheduling system, saving physicians an average of 9 work hours a month
• Trained three other receptionist in using the system
• Maintained cash receipts and completed all necessary paperwork to resolve any problems on the balance sheet
• Checked in and checked out the patients ensuring accuracy of patient information as well as completeness of co-pays, charges, and insurance information
• Received and distributed all incoming mail

• Greet customers
• Answer phones efficiently
• Make reasonable sales
• Talk to customer representatives

Certification