Summary
Overview
Work History
Education
Skills
Timeline
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Sadie Potter

Mena,AR

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

General Manager

Sonic Drive-In
03.2020 - 06.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
  • Immediately and respectfully resolves guest requests.
  • Reports guest complaints to immediate supervisor and assists in resolving such complaints
  • Ability to complete payroll and send in employment related records monthly inventory
  • Knowledgable in calling HME audio, partnernet, and Infor restaurant services
  • Skilled in ordering equipment needed for the store and truck order deliveries

Receptionist

Miller Veterinary Services
04.2019 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.

CNA

Mt. Ida Nursing Home
11.2015 - 04.2016
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

High School Diploma -

Mena High School
Mena, AR
05.2015

Skills

  • Sales Planning and Implementation
  • Outsourcing
  • Budgeting and Cost Control Strategies
  • Communication Skills
  • Top Talent Recruiting, Hiring and Retention
  • Organizational Restructure and Change
  • Staff Motivation
  • Time Management
  • Customer Experience
  • Staffing
  • Employee Scheduling
  • Operations Management
  • Profit and Loss Accountability
  • Product Costing
  • Inventory Control
  • Supervision and Training
  • Purchasing
  • Leadership
  • Labor Cost Controls
  • Team Training
  • Safety Assurance
  • Staff Development
  • Coaching and Mentoring
  • Training and Development
  • Team Leadership
  • Verbal and Written Communication
  • Budgeting and Cost Control
  • Food Preparation and Safety
  • Safety Protocols

Timeline

General Manager

Sonic Drive-In
03.2020 - 06.2023

Receptionist

Miller Veterinary Services
04.2019 - 05.2021

CNA

Mt. Ida Nursing Home
11.2015 - 04.2016

High School Diploma -

Mena High School

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Sadie Potter