Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Sadie Wilharm

Plainfield,IA

Summary

Dynamic Environmental Services Supervisor at Waverly Health Center with a strong track record in staff management and quality assurance. Enhanced team performance by implementing comprehensive training programs and strategic staffing solutions. Demonstrates expertise in inventory management and problem-solving, ensuring a safe, efficient work environment while upholding exceptional cleanliness standards. Career goals include advancing to higher leadership roles to further drive operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Environmental Services Supervisor

Waverly Health Center
Waverly, IA
12.2015 - Current
  • Supervise, manage, and direct the activities of all shift staff in the environmental services department. Develop work procedures, assign duties, monitor and adjust work schedules, and evaluate work areas for conformance to hospital policies and procedures.
  • Conducted regular inspections of facilities to ensure proper cleaning procedures were being fallowed.
  • Provides staff supervision and training as necessary.
  • Monitors completed work to ensure that quality standards are met.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Staffing: Creates and maintains departmental job descriptions with the department manager. Collaborates with the manager to build a team with diverse skills and strengths by selecting the best candidate for each position. Develops effective staffing patterns to meet departmental needs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Collaborated with other departments on cross-functional projects related to environmental services initiatives.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Delivered hospital-related items to our four outside clinics owned by the hospital.

Nutrition Service Aide

Waverly Health Center
Waverly , IA
07.2012 - 04.2013
  • Food preparation—primarily patient services.
  • Follows recipes for preparation and portion control.
  • Follows established guidelines for quality, appearance, and temperature of food served.
  • Assists with food preparation for optimum nutrient preservation, minimization of waste, and efficient time management.
  • Labels, dates, and rotates food per department guidelines.
  • Informs the manager or assistant of equipment, food, supplies, or training needs.
  • Rotated inventory to reduce waste and optimize freshness.
  • Uses the computer system appropriately to access patient diet information.
  • Utilizes the patient diet report to identify the patient diet and/or specific nutrition interventions suggested by the nutrition therapist.
  • Verifies the accuracy and completeness of the diet order with the next shift; clarifies discrepancies with the Nutrition Therapist or nursing.
  • Adheres to the diet prescription when filling the menu order, and when needed, clarifies the diet order with the Nutrition Therapist or nursing.
  • Assists with the preparation of patient food trays and patient room service calls. Delivered trays to the patient area/patient rooms, as appropriate.
  • Follows department policies and procedures for patient identification; uses two patient identifiers every time he or she serves food to the patient.

Cashier/Clerk

Clarksville Pharmacy
Clarksville, IA
08.2008 - 05.2012
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Bookkeeping: filing insurance claims, ensuring that the payment was received, and managing customers' charge accounts.
  • Greeting cards (ordering and stocking them).
  • Cleaning and straightening of the shelves throughout the store.
  • Floral arrangements.
  • Ordering items for the store
  • Pricing gift items, and drug orders.

Education

High School Diploma -

Rochester Off Campus
Rochester, MN
05-1996

Skills

  • Staff management
  • Quality assurance
  • Inventory management
  • Environmental compliance
  • Team training
  • Team building
  • Hazardous materials handling
  • Chemical handling
  • Delegating work assignments
  • Checking supplies
  • Decision-making
  • Multitasking
  • Employee work scheduling
  • Meeting Scheduling
  • Problem solving

Accomplishments

  • Emerging leaders program 2015-2016 and 2016-2017
  • It Starts with Me Quality Award 2017

Certification

  • I was certified in the T-CHEST program (Designated Trainer of the Certified Healthcare Environmental Services Technician) In October of 2022

References

References available upon request.

Timeline

Environmental Services Supervisor

Waverly Health Center
12.2015 - Current

Nutrition Service Aide

Waverly Health Center
07.2012 - 04.2013

Cashier/Clerk

Clarksville Pharmacy
08.2008 - 05.2012

High School Diploma -

Rochester Off Campus

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Sadie Wilharm