Sadie Wright
Harker Heights,TX
Summary
Customer service professional with experience in member services, hospitality, and front desk operations. Skilled in managing reservations, coordinating facility amenities, and providing friendly, efficient support in fast-paced environments. Strong communicator with a detail-oriented and solution-focused approach. Committed to delivering excellent service and contributing to smooth, effective operations in any team setting.
Overview
2
2
years of professional experience
Work History
Member Service Associate
Heights Athletic Club
Harker Heights, TX
05.2024 - Current
- Assist members with enrollment, renewals, and fingerprint-based access setup, ensuring a smooth and welcoming onboarding process.
- Provide professional front desk support, including managing check-ins, responding to inquiries, and maintaining accurate member records.
- Oversee day-to-day operations of the pool, kitchen, and shared facilities to uphold cleanliness, safety, and health compliance standards.
- Coordinate pickleball and court reservations, maintaining organized scheduling and member satisfaction.
- Respond to members' concerns with empathy and efficiency.
- Collaborate with staff and management to support club events, promotions, and the overall member experience.
Server Assistant
Outback Steakhouse
Killeen, TX
07.2023 - 01.2024
- Supported servers by delivering food, refilling beverages, and clearing tables to ensure efficient service and a positive guest experience.
- Maintained cleanliness and readiness of dining areas by resetting tables, and organizing server stations between guest seating.
- Collaborated with the host, servers, and kitchen staff to manage high-volume shifts and maintain a smooth dining room flow.
Host
Palmeras
Harker Heights, TX
05.2023 - 08.2023
- Greeted and seated guests with a friendly, professional attitude, creating a welcoming first impression and maintaining a steady flow of dining traffic.
- Answered phones, scheduled reservations, and assisted with takeout orders.
- Maintained cleanliness and presentation of the front-of-house area, supporting overall restaurant operations and guest comfort.
Education
High School Diploma -
Harker Heights High School
Harker Heights, TX05-2025
Skills
- Phone etiquette
- Data entry and analysis
- Cross-functional collaboration
- CRM and membership software
- Facility and amenity coordination
- Appointment and reservation scheduling
- Point of sale system and front desk system operations
Timeline
Member Service Associate
Heights Athletic Club
05.2024 - Current
Server Assistant
Outback Steakhouse
07.2023 - 01.2024
Host
Palmeras
05.2023 - 08.2023
High School Diploma -
Harker Heights High School
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