Sadie Burger
Smithfield,North Carolina
Summary
Starting off as a cashier, my hard work & social skills quickly brought me to my management position. I am willing to work hard and solve issues that arise.
I have training in handling upset customers, conflicting prices, and the like. I'm friendly with customers and co-workers, and am willing to do what is asked of me with adequate treatment.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Roses, Variety Wholesalers
02.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
High School Diploma -
Smithfield Selma Highschool
Smithfield, NC06-2023
Skills
- Customer service
- Problem-solving
- Customer focused
- Relationship building
- Call center management
- Staff training
- Positive and constructive feedback
- Training and coaching
- New hire training
Timeline
Customer Service Manager
Roses, Variety Wholesalers
02.2024 - Current
High School Diploma -
Smithfield Selma Highschool
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