Sadik Mujovic

Help customers with their vehicle service requirements, addressing any concern and advising on the most suitable resolution for any problems

• Performing daily duties and tasks using CRM systems such as CDK for customer data
• Evaluate the vehicles maintenance requirements according to the manufacturers guidelines
• Check in with customers post-service to increase level of satisfaction for work performed
• Maintain weekly goal sales objective and exceeding

• Assist customers with their vehicle service needs, addressing concerns, and guiding them on the best course of action to rectify issues
• Assess vehicle service maintenance needs based on manufacturer recommendations, ensuring full transparency with customers regarding future services
• Follow up with customers after service has been performed to ensure satisfaction
• Achieve a consistent 4.6 or better customer survey score every month
• Completed Toyota's certification program for Service Advisors

• Responded to customer inquiries, provided information on vehicles, services, and programs in a call center environment
• Managed a team of 13-18 call takers, ensuring quality control and providing training to new hires
• Resolved escalated issues with dealerships and customers, improving departmental performance
• Implemented policies and improvements to meet department goals, aligning with company and HR guidelines