Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Sadiki Gordon

Sadiki Gordon

Dallas,TX

Summary

Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.

Overview

19
19
years of professional experience

Work History

AVP, Relationship Manager

Morgan Stanley
11.2019 - Current
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated business concepts and expected functional behavior to developers and other stakeholders.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Promoted and led performance enhancement culture by actively coaching and mentoring peers.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained knowledge on banking products and distribution to provide optimal service support.

VP, Financial Center Manager II

BANK OF AMERICA
08.2012 - 11.2019
  • Played a vital role in ensuring that the day-to-day operations of the business run smoothly, providing excellent interpersonal skills and a collaborative management style to 18 associates
  • Accountable for achieving an optimum service delivery to facilitate customer satisfaction and maximum revenue growth, handling the budget, and mitigating operational, reputational, credit, strategic, market, liquidity and compliance risk
  • Provided comprehensive advice to clients, developing positive relationships with potential clients, establishing their business needs and developing solutions based around their needs
  • Assessed employee performance and developed improvement plans.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Identified partnership opportunities and established favorable business connections.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

AVP, Mortgage Servicing Unit Manager II

BANK OF AMERICA
08.2008 - 01.2012
  • Managed a team of approximately 117 associates and 7 managers, across multiple sites (TX, CA and NC), always demonstrating leadership and vision in managing
  • Oversaw aspects of operations for loan servicing events hosted throughout the 50 United States, maintaining excellent communication channels with customers attending these events
  • Responsible with monitoring progress, with emphasis on performance, development and conformance, being able to prioritize and achieve deadlines
  • Successfully managed to achieve savings in excess of $1B, by insuring the quality of loan modifications
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.

Sales Professional

SEWELL AUTOMOTIVE
01.2005 - 01.2008
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

BA - Studio Arts

Baylor University
Waco, TX
08.2005

Skills

  • Customer Relationship Management
  • Client Acquisition
  • Business Development
  • Sales and Marketing
  • Risk Management
  • Attention to Detail
  • Operational Efficiency
  • Critical Thinking
  • Strategic Planning
  • Solution Management
  • Verbal and Written Communication
  • Team Leadership

Affiliations

A highly self-motivated, strongly driven professional, with outstanding organizational skills, committed to achieving and exceeding demanding targets. Extremely organized and highly self-motivated, with a proven background in achieving goals and meeting tight deadlines, performing well in a highly pressurized working environment. Possesses excellent interpersonal and liaison skills with the ability to communicate professionally with customers and encourage colleagues, building and maintaining productive working relationships.

Timeline

AVP, Relationship Manager

Morgan Stanley
11.2019 - Current

VP, Financial Center Manager II

BANK OF AMERICA
08.2012 - 11.2019

AVP, Mortgage Servicing Unit Manager II

BANK OF AMERICA
08.2008 - 01.2012

Sales Professional

SEWELL AUTOMOTIVE
01.2005 - 01.2008

BA - Studio Arts

Baylor University

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Sadiki Gordon