Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sadikwa Rivera

Burlington

Summary

Talented sales associates are effective at multitasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Detail-oriented cleaning professional with outstanding interpersonal communication skills. Possesses a clean driving record and automobile insurance. Quick thinker and learner with strong thinking capabilities. Willing to learn and try new things to grow in my career. Developed exceptional communication and problem-solving skills in fast-paced customer service environment. Skilled in handling high volumes of inquiries and resolving issues efficiently. Seeking to leverage these abilities in new field to contribute to team success and customer satisfaction. Energetic and approachable with strong communication skills. Equipped with foundational understanding of customer service principles and proficiency in using CRM software. Committed to resolving issues promptly and fostering positive customer relationships.

Overview

14
14
years of professional experience

Work History

Customer Service Call Center Rep.

Temp Agency/ Duke Energy Inc
06.2021 - 06.2022
  • Answered calls related to energy service
  • Scheduled payment arrangements, turn on and off service at customer request
  • Explained a detailed breakdown of the customer bill
  • Started up new service accounts for new customers
  • Directed customers to the correct department if I could not be of any help
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.

Carrier

United States Postal Service
10.2015 - 02.2016
  • Sort mail by type and destination
  • Ensure on-time delivery of the correspondence
  • Coordinate scheduled pick-ups and deliveries
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Sales Associate

Victoria's Secrets
09.2010 - 07.2010
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Contributed to team success by exceeding team sales goals on and off the cash register
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Cashier

Lowe's Home Improvement
05.2008 - 01.2009
  • Built relationships with customers to increase the likelihood of a repeat business
  • Completed all transactions on the cash register
  • Prioritized helping customers over completing other routine tasks in the store
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

Bachelor - psychology

Rowan College At Burlington
01.2025

Skills

  • Customer satisfaction
  • Technical troubleshooting
  • Complaint resolution
  • Product and service sales
  • Empathy display
  • Call management
  • Patience maintenance
  • Customer service

Timeline

Customer Service Call Center Rep.

Temp Agency/ Duke Energy Inc
06.2021 - 06.2022

Carrier

United States Postal Service
10.2015 - 02.2016

Sales Associate

Victoria's Secrets
09.2010 - 07.2010

Cashier

Lowe's Home Improvement
05.2008 - 01.2009

Bachelor - psychology

Rowan College At Burlington
Sadikwa Rivera