SADINA DAY
Miramar,FL
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Determined and diligent Collections Representative with background in collecting delinquent monies from debtors. Excellent communication, organizational, and negotiation skills. Outstanding customer service skills and knowledge. Caring individual dedicated to exceptional customer service and maintaining clean, functional workspaces. Expert in recordkeeping for scheduling and office administration tasks.
Overview
14
14
years of professional experience
Work History
Customer Service
Arise
06.2022 - Current
- Remote customer service agent, providing road side assistance in several different states, Dispatching either a towing service provider or Law enforcement if needed
- Never leaving a client stranded.
Owner
Dini’s kitchen
08.2018 - 03.2022
- I opened my own restaurant and lounge, Ran pay roll , count inventory also was a chef all while managing and a staff for over 12hrs a day
- Unfortunately due to Covid-19 impact I had to close my establishment.
Insurance Billing and follow up rep
Med Assist First source
Miami, FL
06.2012 - 08.2018
- Completing a certain amount of assign claims, obtaining and printing EOB’s, Eligibility, looking up claim status
- Submitting appeals if necessary
- Adjusting claims, submit corrective claims
- Bill Primary and secondary insurance
- Contact insurance provider if necessary to obtain claim status
- Mail out billing documents
- Constant use of different health systems needed to complete job task.
Provider Relations and Member Service Rep
Convey Health Solutions
Sunrise, FL
04.2010 - 06.2012
- Member service agent with a Medicare prescription Drug Plan
- Accessing our system or CMS system to Verify insurance coverage, verifying drug coverage, Verify PHI, processing premium payment, enrolling and dis enrolling members from the plan
- Daily communication with providers and pharmacies.
Education
Associates Degree in Criminal Justice -
Everest Institute
06.2011
Skills
- Work well under pressure as part of a team, Well-groomed appearance Polite, respectful, and courteous manners Responsible, efficient, and flexible Ability to work in a fast-paced, intense environment smoothly, Ability to elicit confidence and build rapport, Talented in problem solving and office system design
- Customer service expertise
- Inbound Customer Service
- Customer service and support
- Residential customer service
- Claims Processing
- Invoice Processing
- Coding proficiency
- HIPAA Compliance
- Billing dispute resolution
References
Available upon request
Timeline
Customer Service
Arise
06.2022 - Current
Owner
Dini’s kitchen
08.2018 - 03.2022
Insurance Billing and follow up rep
Med Assist First source
06.2012 - 08.2018
Provider Relations and Member Service Rep
Convey Health Solutions
04.2010 - 06.2012
Associates Degree in Criminal Justice -
Everest Institute
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