Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Sadira Lurvey

Portage,WI

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development.

Overview

7
7
years of professional experience

Work History

Store Manager

Check N Go
Portage, WI
08.2024 - Current
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Compiled closing packages containing all necessary documents required for funding.
  • Assisted borrowers with questions regarding their loans after closing.
  • Adhered strictly to company policies when completing tasks associated with loan processing duties.
  • Explained the various types of loans available and advised on the best product suited for customer's needs.
  • Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
  • Updated customers regularly on status of their loans throughout the processing period.
  • Submitted loan applications to underwriting department for review and approval process.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Maintained accurate records in computer database system during loan origination process.
  • Reviewed loan applications for accuracy and completeness.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Filed completed packages quickly and efficiently.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Maintained and updated loan application files and records in accordance with company policies.

Sales Supervisor

Express Factory Outlet
Wisconsin Dells, WI
01.2024 - 08.2025
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.

Assistant Store Manager

Columbia Sportswear
Baraboo, WI
06.2021 - 01.2024
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Stylist

Levi Strauss
Wisconsin Dells, WI
08.2019 - 02.2020
  • Created custom looks for clients based on their individual style, body type, and personality.
  • Organized and maintained an inventory of clothing, accessories, and beauty products.
  • Assisted in creating promotional campaigns to attract new customers.
  • Trained junior staff members in styling techniques and customer service standards.

Sales Associate

Stock And Field
Portage, WI
06.2019 - 08.2019
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Attractions Attendant

Wilderness Resort
Wisconsin Dells, WI
03.2018 - 04.2019
  • Greeted guests and provided information regarding the attractions.
  • Assisted guests in locating rides, shows, and other attractions.
  • Answered questions from guests about available services and amenities.
  • Inspected tickets for accuracy and validity prior to admission.
  • Enforced rules of the attraction park according to established policies.
  • Maintained organized lines at ride entrances and exits by directing guests accordingly.
  • Communicated with management team regarding any issues or incidents that may occur during shift hours.
  • Checked equipment for proper functioning before allowing patrons access to rides or attractions.
  • Performed daily maintenance tasks such as sweeping, mopping, and trash removal from rides and walkways.
  • Adhered strictly to safety regulations set forth by the attraction park.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.

Education

Finance Assistant Certificate - Finance

Madison Area Technical College
Madison, WI
06-2025

High School Diploma -

Portage High School
Portage, WI
06.2020

Some College (No Degree) - Finance

Madison Area Technical College
Madison

Skills

  • Customer service
  • Time management
  • Issue reporting
  • Communication skills
  • Attention to detail
  • Problem solving
  • Operational efficiency
  • MS outlook
  • MS Excel
  • Organizational skills
  • Effective communication
  • Multitasking capacity
  • Adaptability
  • Completing interviews
  • Risk management
  • Legal compliance
  • Data entry
  • Dedicated work ethic
  • Financial document review
  • Resource allocation
  • Schedule preparation
  • Partnership development

Languages

German
Limited

Accomplishments

  • Promoted to Interim store manager due to store manager going on maternity leave and opened a new clearance store that achieved a high amount of sales.

Timeline

Store Manager

Check N Go
08.2024 - Current

Sales Supervisor

Express Factory Outlet
01.2024 - 08.2025

Assistant Store Manager

Columbia Sportswear
06.2021 - 01.2024

Stylist

Levi Strauss
08.2019 - 02.2020

Sales Associate

Stock And Field
06.2019 - 08.2019

Attractions Attendant

Wilderness Resort
03.2018 - 04.2019

High School Diploma -

Portage High School

Finance Assistant Certificate - Finance

Madison Area Technical College

Some College (No Degree) - Finance

Madison Area Technical College

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