Sadiya Watkins
Rutherfordton,NC
Summary
Dynamic professional with a proven track record at DHL Supply Chain, enhancing team productivity and customer satisfaction through effective problem-solving and inventory coordination. Excelled in roles requiring active listening and meticulous data entry, achieving significant improvements in operational efficiency. Skilled in fostering team communication and managing complex projects, consistently exceeding employer expectations.
Overview
4
4
years of professional experience
Work History
Group Lead Coordinator
DHL Supply Chain
07.2023 - 08.2024
- Delegated tasks strategically to ensure optimal workload distribution among team members, maximizing overall productivity.
- Increased team productivity by providing ongoing support and training for all team members.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Improved order accuracy through meticulous data entry and verification processes.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
Remodeling Crew Member
Anderson Merchandising
12.2022 - 05.2023
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Inspected tools and equipment to maintain safety and efficiency.
- Supported overall team success by assisting other crew members as needed.
- Contributed to a positive work environment by fostering strong relationships with fellow crew members and supervisors.
- Assisted in the planning and execution of complex remodeling projects, resulting in successful transformations.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
Customer Service Cashier
Walmart
08.2020 - 03.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Chase High School
Forest City, NCSkills
- Team Communication
- Document Management
- Inventory Coordination
- Meeting facilitation
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
Timeline
Group Lead Coordinator
DHL Supply Chain
07.2023 - 08.2024
Remodeling Crew Member
Anderson Merchandising
12.2022 - 05.2023
Customer Service Cashier
Walmart
08.2020 - 03.2022
High School Diploma -
Chase High School
Similar Profiles
Tyler GriffithTyler Griffith
Operations Supervisor at DHL Supply ChainOperations Supervisor at DHL Supply Chain
Junaid RifaquatJunaid Rifaquat
Courier Contractor at DHL Supply ChainCourier Contractor at DHL Supply Chain
Kelvin IgbinedionKelvin Igbinedion
Inventory Control Clerk Lead at DHL Supply ChainInventory Control Clerk Lead at DHL Supply Chain
Jessica ZamarripaJessica Zamarripa
Operations Supervisor at DHL Supply ChainOperations Supervisor at DHL Supply Chain
DAN DENTONDAN DENTON
General Manager of General Store at Tryon International Equestrian CenterGeneral Manager of General Store at Tryon International Equestrian Center