Summary
Overview
Work History
Education
Skills
Career Overview
Volunteer Experience
Timeline
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Sadie Butt

Orlando,USA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

5
5
years of professional experience

Work History

eCommerce Customer Support Specialist

Ikonik Touch, LLC
08.2023 - Current
  • Manage website content and implemented product launches with regular new product updates or modifications
  • Manage customer service inquiries and complaints, achieving a 95% customer satisfaction rating
  • Analyze customer data to identify trends and developed strategies to capitalize on them, resulting in a 10% increase in average order value and a 5% increase in conversion rates
  • Respond to customer comments and messages in a timely manner, decreasing response time by 20%.

Project/Program Manager

CapGemini Americas, INC
01.2022 - 07.2023
  • Coordinated and facilitated daily virtual meetings with diverse teams, ensuring clear communication and prompt issue resolution
  • Created, updated, and improved project dashboards, schedules, and budgetary estimates per active project
  • Submitted and reviewed monthly stakeholder scorecard reports after assigned projects have been deployed into production
  • Facilitated and managed weekly project milestones and escalations during Program meetings
  • Provided monthly financial budget reports to C-Suite executives for all initiatives
  • Partnered with external vendors and internal teams, managing expectations and ensuring timely project delivery.

Customer Service Project Manager

Digital 14, LLC
06.2019 - 11.2021
  • Managed several customer service help-desk projects that were created within JIRA service desk application
  • Created service desk training material specific and catalog taxonomy specific to requesting departments
  • Attended and participated in the weekly Change Management meetings related to service desk projects
  • Increased customer ticket response improvement time and customer usability with new service help-desk catalogs by 90% since inception
  • Facilitated and coordinated User Acceptance Testing for Service Department digital Atlassian catalog launch for entire company.

Education

Bachelor of Science - Computer Science and Information Systems

University of North Florida

Skills

  • Excellent Communication
  • Microsoft Office
  • Multitask
  • Interpersonal Skills
  • Time Management
  • Customer Service
  • Risk Management
  • Detail Oriented
  • Conflict Resolution
  • Tactical Problem-Solving

Career Overview

As a dedicated worker, seeking a role where my communication, problem-solving, and relationship-building skills can enhance customer satisfaction. Demonstrated proficiency in handling both incoming and outgoing calls. Skilled in utilizing multiple computer applications concurrently, troubleshooting minor computer issues, and well-versed in Microsoft Office applications. Part-time to Seasonal work is satisfactory.

Volunteer Experience

MUBADULA JR National Tennis 2-day Event Supporter, Abu Dhabi UAE, 11/2019, 11/2019

Timeline

eCommerce Customer Support Specialist

Ikonik Touch, LLC
08.2023 - Current

Project/Program Manager

CapGemini Americas, INC
01.2022 - 07.2023

Customer Service Project Manager

Digital 14, LLC
06.2019 - 11.2021

Bachelor of Science - Computer Science and Information Systems

University of North Florida

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Sadie Butt