Sadiyah Golphin
Philadelphia,PA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Hand And Stone
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
Customer Service Representative
Walmart
01.2022 - 05.2022
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Managed over 50 customer calls per day
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
Parkway Center City Middle College
540 N 13th St, Philadelphia, PA 1912306.2022
Associate of Arts - Liberal Arts
Community College of Philadelphia
Philadelphia, PA05.2022
Skills
- Intake Services
- Brief Development
- Research Facts
- Identifying Client Goals
- Work Assignments
- Reading Comprehension
- File and Records Management
- Prospecting Clients
- Manage Schedules
- Data Collection
- Statement Billings
- Meeting Preparation
Timeline
Front Desk Receptionist
Hand And Stone
10.2022 - Current
Customer Service Representative
Walmart
01.2022 - 05.2022
High School Diploma -
Parkway Center City Middle College
Associate of Arts - Liberal Arts
Community College of Philadelphia
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