Sadiyah Mohammed
Reno,NV
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Office Manager
Family Behavioral Health
01.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Generated reports to track insurance verifications and claim progress.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Tutorial Teacher
Self Employed Web
03.2022 - 09.2022
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Developed student confidence through positive reinforcement strategies.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Responded to email and telephone requests to provide students with specific information.
- Used variety of teaching methods to successfully help wide range of students.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Chef
Top Notch Cravings
08.2022 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Modified recipes to accommodate dietary restrictions and allergies.
- Developed new recipes and flavor combinations to enhance customer dining experience.
Marketing Assistant
Integrated Demolition Remediation
08.2021 - 01.2022
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Created and distributed surveys for data collection and analysis.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Assistant to Office Manager (Basic Training)
Alliance Exchange
06.2010 - 09.2020
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
Assistant to Community Development Officer
Community Development Centre
06.2015 - 12.2016
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
- Conducted online and in person research to identify community development opportunities.
- Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness by 75%.
- Developed and maintained relationships with community organizations and agencies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and implemented programs to engage and empower underserved populations.
- Implemented and developed programs to address poverty and inequality.
- Spoke with senior citizen groups to expand community engagement and program outreach.
Store Manager
Wah's Oriental Trading
09.2015 - 02.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Certificate - Social Work
University Of West Indies
Trinidad And Tobago 09.2015
Certificate - Health And Safety
Ensafe Institute For Health And Safety
Trinidad And Tobago 09.2015
High School Diploma -
Fyzabad Anglican Secondary School
Trinidad And Tobago05.2014
Skills
- Written Communication
- Project Management
- Information Protection
- Data Integrity
- Managed Care
- Prior Authorization Processing
- Data Verification
- Insurance Plan Verification
- Patient Contact
- Coaching and Training
- File and Data Retrieval Systems
- Office Administration
- Event Coordination
- Administrative and Clerical Support
- Microsoft Office
- Business Correspondence
- Multi-Line Phone Systems
- Administering PayrollI
Timeline
Chef
Top Notch Cravings
08.2022 - Current
Tutorial Teacher
Self Employed Web
03.2022 - 09.2022
Office Manager
Family Behavioral Health
01.2022 - Current
Marketing Assistant
Integrated Demolition Remediation
08.2021 - 01.2022
Store Manager
Wah's Oriental Trading
09.2015 - 02.2016
Assistant to Community Development Officer
Community Development Centre
06.2015 - 12.2016
Assistant to Office Manager (Basic Training)
Alliance Exchange
06.2010 - 09.2020
Certificate - Social Work
University Of West Indies
Certificate - Health And Safety
Ensafe Institute For Health And Safety
High School Diploma -
Fyzabad Anglican Secondary School
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