Sadrija Kolenovic
Summary
Competent IT professional with 10 years of experience in various IT support roles. Currently administer identity and security access globally for all users across entire enterprise. Encompasses a vast knowledge of web applications, software and framework to assist clients in all troubleshooting endeavors. Assisted in updating the team’s knowledge base by updating any outdated knowledge bases.
Overview
13
13
years of professional experience
Work History
Identity and Access Management
Network Cpr
04.2019 - 12.2023
- Administer identity and security access globally for human and functional accounts across multiple systems and applications. This includes on-boarding/off-boarding, incident/problem management associated with access entitlements and terminations as well as Emergency & Privileged Access management.
- Consistently met deadlines and requirements for all production work orders.
- Trained junior members of IT team regarding work instructions, policies and service level agreements. Created monthly metrics reports for management.
- Developed and implemented training programs to transfer knowledge and core competencies to management and associates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
Geek Squad Agent
Best Buy, Geek Squad
05.2018 - 01.2019
- Resolved caller issues quickly and thoroughly.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Established strong customer relationships, building recommendations and loyalty.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
IT Help Desk
DeVry University
06.2011 - 01.2016
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
Education
Associate of Science - Electronics Technology, United States
DeVry University
Paramus, United States04.2012
Skills
- Identity and Access Management
- Excellent problem-solving abilities
- Active Directory
- Incident Management
- Trainer and Coach
- Agile learner
- Analytical and critical thinker
- Exceptional troubleshooter
Technical Skills
Active Directory, Coaching, Identity Management, Access Management, Customer Service, Help Desk, Internet Explorer, Mentoring, Microsoft Office 2000, Sharepoint, Windows 2000, policies, problem-solving, Technical Support.
Timeline
Identity and Access Management
Network Cpr
04.2019 - 12.2023
Geek Squad Agent
Best Buy, Geek Squad
05.2018 - 01.2019
IT Help Desk
DeVry University
06.2011 - 01.2016
Associate of Science - Electronics Technology, United States
DeVry University
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