Sadru Smith
Student Email:Sadru1smith@gmail.com
Phoenix,AZ
Summary
Resourceful Customer Service and Resource Associate dedicated to providing elevated customer service to generate loyal clientele. Dependable with 5 years of experience in Customer service, Money handling, Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Reliable Team Member offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Car Detailer and Valet Assistance
Hertz Car Rental
Phoenix, AZ
09.2021 - 01.2022
- Shined vehicle windows and windshields to remove water spots.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Refilled gas tanks and documented fluid levels.
- Test drove vehicles and reported identified issues to management.
- Reported daily work progress and encountered problems to management.
- Provided exceptional customer service and addressed customer inquiries.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Inspected vehicles and equipment for visible damage.
- Followed safety guidelines for cleaning vehicles and equipment.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Cashier/Server Assistant
Buffalo Spot
Phoenix, AZ
09.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Server and Caretaker
Avista Senior Living
Phoenix, AZ
01.2019 - 01.2020
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Warehouse Associate
Healing Solutions
Phoenix, AZ
01.2018 - 01.2019
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 150 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Handled chemicals and other liquids including oils
Education
High School Diploma -
08.2016 - 05.2020
- Honoree of International Baccalaureate Program/Honors level Courses
- Student Athlete
- Honor Roll all four years of High School 2016-2020
- 4.0 GPA
- Ranked in Top 5% of class
- Extracurricular Activities: Varsity Basketball Captain 2016-2020, Football Varsity 2016-2020
Skills
Automotive detailing
Onsite and remote services
Relationship building
Safety standards and protocols
Written Communication
Teambuilding
Organization and Time Management
Training and Development
Multitasking Abilities
Active Listening
Customer assistance
Point of sale operation
Product knowledge
Currency counting
Cash register systems
Sales expertise
Money handling
Identification checks
Safe verifications
Cash register operation
Basic math skills
Time management skills
Payment collection
Refund handling
Business Process Improvement
Leadership
Strategic Planning
Communication Skils
Timeline
Car Detailer and Valet Assistance - Hertz Car Rental
09.2021 - 01.2022
Cashier/Server Assistant - Buffalo Spot
09.2020 - 12.2020
Server and Caretaker - Avista Senior Living
01.2019 - 01.2020
Warehouse Associate - Healing Solutions
01.2018 - 01.2019
South Mountain High School - High School Diploma,
08.2016 - 05.2020