Sadu Rabhi
Las Vegas,NV
Summary
Personable and organized professional with strong multitasking skills and attention to detail. Well-versed in managing calendars and handling correspondence, proficient in office software and project management tools. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Committed to enhancing productivity and streamlining administrative processes to support organizational goals as well as providing top-notch customer service.
Overview
14
14
years of professional experience
Work History
Member Success Advocate
BetterHelp
02.2021 - 11.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Generated reports and tracked customer service metrics on daily basis.
Executive Assistant/Director of Customer Success
Wanderlust
06.2018 - 05.2021
- Managed executive calendars, scheduling meetings and inbox.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Executive Assistant
Mindmaven
10.2015 - 09.2018
- Handled confidential and sensitive information with discretion and tact.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Created expense reports, budgets, and filing systems for management team.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
Customer Service Manager
Telassistant
05.2011 - 09.2015
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
Bachelor of Arts - Business Administration
University of Nevada Las Vegas
Las Vegas, NV06-2014
Skills
- Calendar management
- Travel coordination
- Meeting preparation
- Project support
- Email management
- Customer focused
- InfusionSoft, Salesforce, Quickbooks, Zendesk, Mondaycom, Asana, Microsoft Office, Sharepoint, Outlook, Mailchimp, HubSpot, NetSuite
- Office & project management
- Administrative support
- Strong problem solver
- Meticulous attention to detail
- People oriented
Timeline
Member Success Advocate
BetterHelp
02.2021 - 11.2024
Executive Assistant/Director of Customer Success
Wanderlust
06.2018 - 05.2021
Executive Assistant
Mindmaven
10.2015 - 09.2018
Customer Service Manager
Telassistant
05.2011 - 09.2015
Bachelor of Arts - Business Administration
University of Nevada Las Vegas
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