Sadwika Poondla
Site Reliability Engineer
Marietta
Summary
Motivated and detail-oriented Site Reliability Engineer with 2+ years of experience supporting scalable, reliable, and secure cloud-based systems. Strong foundation in AWS, container technologies (Docker, Kubernetes), observability tools, and automation using CI/CD pipelines. Demonstrated ability to reduce system downtime, improve performance, and ensure seamless incident response. Known for effective cross-team collaboration and proactive mindset in improving operational efficiency.
Overview
4
4
years of professional experience
Work History
Graduate Teaching Assistant
Kennesaw State University
01.2025 - 05.2025
- Mentored new graduate teaching assistants, providing guidance on best practices and classroom management strategies.
- Mentored students through office hours and one-on-one communication.
- Managed a classroom of diverse learners, implementing differentiated instruction strategies to meet individual student needs.
- Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
Site Reliability Engineer
DXC Technology
06.2021 - 07.2023
- Monitor production systems and ensure 99.98% availability across services on AWS cloud infrastructure.
- Respond in real time to performance issues, trend breaches, and operational incidents using Grafana and CloudWatch.
- Collaborate with DevOps, Engineering, and Support teams to troubleshoot issues and conduct root cause analysis (RCA).
- Reduce Mean Time to Restore (MTTR) and Mean Time to Detect (MTTD) through automation and process improvement.
- Maintain CI/CD pipelines with Jenkins and GitHub Actions for containerized workloads using Docker and Kubernetes.
- Keep SOPs updated in Confluence, and participate in incident retrospectives, change management, and readiness reviews.
- Track key performance indicators (KPIs) to enhance service reliability, availability, and operational efficiency.
- Engage in continuous learning to adopt the latest technologies and optimize cost, performance, and compliance.
Education
Master of Science - Computer Science
Kennesaw State University
Kennesaw, GA 05.2001 -
Skills
Languages & Scripting:
Python, Bash, SQL
Cloud & DevOps:
AWS (EC2, ECS, Lambda), Azure, Docker, Kubernetes
Monitoring & Observability:
Grafana, Prometheus, ELK, CloudWatch
CI/CD Tools:
Jenkins, GitHub Actions, Terraform
Operating Systems:
Linux, Windows
Best Practices:
SLA/SLO Monitoring, Incident Response, RCA, Change Management
Timeline
Graduate Teaching Assistant
Kennesaw State University
01.2025 - 05.2025
Site Reliability Engineer
DXC Technology
06.2021 - 07.2023
Master of Science - Computer Science
Kennesaw State University
05.2001 -
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