Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sadwika Poondla

Site Reliability Engineer
Marietta

Summary

Motivated and detail-oriented Site Reliability Engineer with 2+ years of experience supporting scalable, reliable, and secure cloud-based systems. Strong foundation in AWS, container technologies (Docker, Kubernetes), observability tools, and automation using CI/CD pipelines. Demonstrated ability to reduce system downtime, improve performance, and ensure seamless incident response. Known for effective cross-team collaboration and proactive mindset in improving operational efficiency.

Overview

4
4
years of professional experience

Work History

Graduate Teaching Assistant

Kennesaw State University
01.2025 - 05.2025
  • Mentored new graduate teaching assistants, providing guidance on best practices and classroom management strategies.
  • Mentored students through office hours and one-on-one communication.
  • Managed a classroom of diverse learners, implementing differentiated instruction strategies to meet individual student needs.
  • Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.

Site Reliability Engineer

DXC Technology
06.2021 - 07.2023
  • Monitor production systems and ensure 99.98% availability across services on AWS cloud infrastructure.
  • Respond in real time to performance issues, trend breaches, and operational incidents using Grafana and CloudWatch.
  • Collaborate with DevOps, Engineering, and Support teams to troubleshoot issues and conduct root cause analysis (RCA).
  • Reduce Mean Time to Restore (MTTR) and Mean Time to Detect (MTTD) through automation and process improvement.
  • Maintain CI/CD pipelines with Jenkins and GitHub Actions for containerized workloads using Docker and Kubernetes.
  • Keep SOPs updated in Confluence, and participate in incident retrospectives, change management, and readiness reviews.
  • Track key performance indicators (KPIs) to enhance service reliability, availability, and operational efficiency.
  • Engage in continuous learning to adopt the latest technologies and optimize cost, performance, and compliance.

Education

Master of Science - Computer Science

Kennesaw State University
Kennesaw, GA
05.2001 -

Skills

Languages & Scripting:

Python, Bash, SQL

Cloud & DevOps:

AWS (EC2, ECS, Lambda), Azure, Docker, Kubernetes

Monitoring & Observability:

Grafana, Prometheus, ELK, CloudWatch

CI/CD Tools:

Jenkins, GitHub Actions, Terraform

Operating Systems:

Linux, Windows

Best Practices:

SLA/SLO Monitoring, Incident Response, RCA, Change Management

Timeline

Graduate Teaching Assistant

Kennesaw State University
01.2025 - 05.2025

Site Reliability Engineer

DXC Technology
06.2021 - 07.2023

Master of Science - Computer Science

Kennesaw State University
05.2001 -
Sadwika PoondlaSite Reliability Engineer
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