Mersadyze Wilson
Wildomar,CA
Summary
Artistic Floral Designer well-trained in working with clients to bring design visions to fruition. Smart individual with a background creating custom bouquets, arrangements and corsages. Ready for a creative role working for a florist.
Detail-oriented Florist Boutique Assistant with many years of creating floral arrangements, bouquets and displays for both retail sales and consumer orders. Efficiency-driven, highly accurate, and well-organized with open and clear communication style and self-motivated approach. Knowledgeable in various plants and flowers and adaptable to fast-paced environments.
Detail-oriented professional with a vast drive to create stunning floral designs for all kinds of events. A fervent Floral Designer known for patiently working with clients and fulfilling large orders.
Creative florist offering several years of experience creating customized designs for special events and individual customer needs. Adept at instructing proper care and handling techniques to preserve and extend visual appeal of arrangements. Trusted and ethical professional consistently fosters loyal clientele by providing outstanding service and high-quality products.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
6
6
years of professional experience
Work History
Mobile Groomer
The Pet Stylist
Wildomar
01.2021 - 10.2021
- Assessed animals for injury and illness.
- Followed instructions from veterinary staff regarding special treatments for certain animals.
- Assisted with transporting animals safely from one area to another within the facility.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Identified potential problems with pets before they become serious medical conditions.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Cared for pets during owners' absences.
- Maintained accurate records of each animal's treatment history.
- Educated clients about proper pet care techniques including nutrition, exercise and hygiene.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Scheduled grooming and veterinary appointments for animals.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Ensured that all cages were properly cleaned and sanitized between uses.
- Conducted daily health checks on animals to ensure their well-being.
- Delivered excellent service to pet owners to drive repeat business.
- Maintained a clean working environment by sweeping, mopping and disinfecting all surfaces.
- Performed basic grooming tasks such as shampooing, clipping nails, trimming fur and removing mats from coats.
- Bathed large number of animals during each shift.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Administered medications and treatments as prescribed by veterinarians.
- Provided high quality pet care services such as ear cleaning, nail trimming and teeth brushing.
- Bathed and groomed pets using gentle techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Florist Assistant
Albertsons
Wildomar, California
06.2017 - 02.2020
- Selected floral and foliage to design colorful arrangements that exceeded customer expectations.
- Handled customer complaints professionally and referred them to management when appropriate.
- Adhered to company policies and procedures at all times.
- Collaborated with vendors via telephone, email and text prior to large events to coordinate delivery and set up.
- Assisted with the selection of flowers, plants, cards, and other items for purchase.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
- Received payments from customers and provided change or receipts as required.
- Assisted with promotional activities such as special events or seasonal promotions.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Inspected incoming shipments of fresh flowers for quality assurance purposes.
- Assisted owners with making merchandise purchasing decisions for shop.
- Consulted with clients regarding desired price and type of arrangement.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Ensured compliance with health and safety regulations at all times.
- Processed incoming floral orders by phone and estimated customer costs for shipping and delivery.
- Mingled with customers on sales floor to assist with selection of arrangements.
- Used design knowledge to select properties of materials and patterns to create arrangements.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Greeted customers and answered their inquiries about flower arrangements.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Designed live, cut, dried and artificial floral and foliar arrangements to fulfill customer requests.
- Disposed of waste materials in accordance with company policies and procedures.
- Processed sales transactions via cash register and telephone orders.
- Coordinated deliveries with couriers while ensuring accuracy of addresses.
- Prepared orders by wrapping bouquets in cellophane or tissue paper.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
- Arranged bouquets according to customer specifications.
- Restocked inventory when necessary to maintain adequate supplies on hand.
- Processed payments using POS system accurately and efficiently.
- Kept records of sales transactions using a cash register system.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Created tabletop and various other custom arrangements or pieces.
- Processed online orders for delivery or pickup in a timely manner.
Customer Service Cashier
Albertsons
Wildomar, California
05.2016 - 02.2020
- Informed customers of in-store promotions or pricing specials.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered phone calls to assist customers with questions and orders.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained accurate records of transactions using the point-of-sale system.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Greeted customers and responded to informational requests.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Collected credit card and cash payments to complete transactions for customer orders.
- Offered customers carry-out service at completion of transaction.
- Addressed customer questions and concerns regarding products and services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Complied with all health and safety regulations while performing job duties.
- Maintained cleanliness and presentation of stock room and production floor.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Assisted customers with locating merchandise within the store.
- Welcomed customers, offering assistance to help find store items.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Operated cash registers to process payments for goods and services.
Dog bather
Mountain View pet boutique
07.2017 - 01.2019
- Schedule appointments on the phone or in person
- inventory monthly
- data entry for monthly and yearly expenses
- Control payments
- Open and close every day
- Clean kennels
- customer service at time of check in/out
- Sterilize bathroom, main floor and tub room daily
- daily sterilizing of any tools
- Sterilize tubs daily
- Greeted customers warmly upon arrival.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Ensured safety protocols were followed throughout the grooming process.
- Maintained clean and orderly play yards, kennels and cages.
- Performed dog brushing services including dematting and flea treatments.
- Administered medications as prescribed by veterinarians when necessary.
- Evaluated customer's instructions for grooming their pet accurately.
- Bathed and groomed pets using gentle techniques.
- Scheduled grooming and veterinary appointments for animals.
- Toweled off pets after baths to remove excess water from fur coat.
- Provided nail trims and ear cleaning as requested by the customer.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Administered medication prescribed by veterinarian when necessary.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Educated customers on proper care techniques for their pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Cared for pets during owners' absences.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Inspected tools and equipment before use to ensure they are safe for use on animals.
- Maintained cleanliness of the facility at all times.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Applied flea treatments as instructed by the owner.
- Kept records of services provided to each pet in order to ensure accuracy in billing customers.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Bathed large number of animals during each shift.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Assessed animals for injury and illness.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Cleaned and sanitized tubs, tools, and equipment after each use.
- Monitored animals for signs of distress or discomfort during bath time.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Administered medications and treatments as prescribed by veterinarians.
- Delivered excellent service to pet owners to drive repeat business.
- Provided advice on proper maintenance of pet's coat between groomings.
- Brushed out mats from fur coats using proper techniques.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Identified needs of customers promptly and efficiently.
Receptionist
The Pet Parlor
Menifee, California
01.2018 - 04.2018
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Collated, bound and stored computer-generated reports.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Investigated and analyzed client complaints to identify and resolve issues.
- Prepared welcome packages for new hires.
- Verified visitors' identification cards before allowing access to the building.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responded to inquiries from internal staff members regarding office operations.
- Transcribed tapes and notes from meetings into prescribed formats.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Assisted with onboarding of new employees by providing orientation information and support.
- Greeted visitors and provided them with assistance.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed company database and ensured the accuracy of contact information.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Developed and maintained a filing system for essential documents, improving office organization.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Sorted incoming mail and directed to correct personnel each day.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Compiled data from various sources into organized reports for management review.
- Scheduled and confirmed appointments and meetings for management team.
- Used company badging system to create badges for new employees and visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Coordinated company events with venues and advised staff of pertinent details.
- Scheduled space or equipment for special programs, meetings and conferences.
- Performed data entry tasks into various computer systems accurately and promptly.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Coordinated pick-up and delivery of express mail services.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Parking crew member
Storm stadium
05.2015 - 08.2017
- Direct cars in and out of parking lots
- Take payments for parking passes
- Hand out parking passes
- Help customers cross the street during traffic
- Keep track of cars
- Count total of cars
- Lock up parking lots at the end of each shift
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Courtesy clerk
Albertsons
01.2016 - 07.2017
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection and answered questions about store policies.
- Restocked shelves after each purchase was completed to keep inventory levels accurate.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Took unwanted items from checkout to proper location.
- Ensured safety by monitoring the parking lot for any suspicious activity.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Organized backroom areas for efficient storage of merchandise.
- Directed customers to product locations throughout store to help find requested items.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided excellent customer service by being friendly and courteous at all times.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Answered questions about current, seasonal and special sales.
- Escorted customers to desired merchandise location.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted in unloading trucks containing incoming stock or supplies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Organized promotional displays to attract customers' attention.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Greeted customers in a friendly and professional manner.
- Led on- and off-site customer support teams across multiple time zones.
- Carried out special orders requested by customers promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Diploma -
Elsinore High School
07.2016
Skills
- Quality assurance
- Sales transactions
- Cash handling
- Team collaboration
- Order processing
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Health compliance
- Goal setting
- Customer service
- Inventory management
- Complaint resolution
- Product knowledge
- Communication skills
- Relationship management
- Data entry
- Written communication
- Adaptability and flexibility
- Interpersonal skills
- Professional demeanor
- De-escalation techniques
- Team development
- Calm under pressure
- Problem-solving skills
- Continuous improvement
- Customer relations
- Customer satisfaction surveys
- Call triaging
- Customer service excellence
- Call management
- Data evaluation
- Schedule mastery
- Microsoft Office Suite
- Retail sales customer service
- Merchandise upselling
- Call escalation
- Call documentation
- Software navigation
- Promotional support
- Recordkeeping strengths
- Executive management support
- Professionalism
- Data management
- Call metrics
- Professional telephone demeanor
- Dispute resolution
- Understanding customer needs
- Customer needs assessments
- Order documentation
- Punctuality and reliability
- Call center procedures
- Product sales
- Creative problem solving
- Microsoft office expertise
- Business development understanding
- Record preparation
- Issue and complaint resolution
- Persuasion skills
- Minute taking
- Decision-making
- Assertiveness
- Store maintenance
- Critical thinking
- Analytical thinking
- Skype
- Market awareness
- Key stakeholder relationship building
- Multitasking Capability
- Grammar
- Quality assurance controls
- Microsoft Excel
References
•Brian-Albertsons (951) 600 4607
•Katie Visser-Pet Stylist (714) 900-9626
•Rachel Leigh-Pet Stylist (530) 515-9876
•Katy Hamel- House cleaning / Dog Sitter (951) 581-9886
•Abbi Austin - Albertsons (801) 718-7811
- Sonja Vierling- Mountain View pet boutique (951) 674-2729
Languages
American Sign Language
English
Timeline
Mobile Groomer
The Pet Stylist
01.2021 - 10.2021
Receptionist
The Pet Parlor
01.2018 - 04.2018
Dog bather
Mountain View pet boutique
07.2017 - 01.2019
Florist Assistant
Albertsons
06.2017 - 02.2020
Customer Service Cashier
Albertsons
05.2016 - 02.2020
Courtesy clerk
Albertsons
01.2016 - 07.2017
Parking crew member
Storm stadium
05.2015 - 08.2017
Diploma -
Elsinore High School