Saedi Osman
Fort Worth,TX
Summary
Highly adaptable and driven professional with a diverse background in administrative support, customer service, and healthcare assistance. Recognized for outstanding communication, exceptional multitasking, and the ability to quickly absorb and apply new information. Experienced in working both independently and collaboratively within fast-paced, high-demand environments. Dedicated to delivering efficient, compassionate, and results-driven service, while continuously learning and growing in every role undertaken.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Childcare Teacher's Assistant
Childcare
05.2023 - 06.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Shared important information with students concerning upcoming assignments and tests.
- Maintained laboratory safety by demonstrating equipment and techniques.
Walmart Customer Associate
Walmart
01.2021 - 05.2024
- Provided high-volume phone support, ensuring a friendly and efficient customer experience
- Addressed inquiries and resolved complaints with professionalism and courtesy, worked in a fast-paced retail environment both independently and collaboratively and maintained a consistent record of punctuality and task completion
Home Care Assistant
Private Home Care
03.2019 - 09.2022
- Delivered daily personal care support including hygiene, feeding, and mobility assistance to patients & administered medications and monitored patient vitals (pulse, temperature, respiration)
- Engaged patients in physical activities and rehabilitation exercises to promote health and morale
- Applied first aid and assisted with dressing wounds and applying bandages or splints
- Maintained accurate health records and ensured a clean, safe living environment
Scan Phone Operator / Order Clerk
GXO Logistics
02.2015 - 04.2020
- Conducted inspections of products to identify damage or defects prior to shipment and filed, recorded, and posted orders with attention to detail and process accuracy
- Contributed to warehouse team productivity and ensured adherence to safety standards
Education
N/A - GED
TCC
Fort Worth, TXTexas School of Phlebotomy
Fort Worth, TX05.2025
GED -
Secondary School Equivalent
Shira01.2010
Skills
- Administrative & Clerical
- Skilled in organizing resources & coordinating personnel to resolve operational issues efficiently
- Experienced in filing systems, maintaining accurate records, and managing physical or digital documentation & Strong attention to detail, data entry, scheduling, and general clerical operations
- Communication
- Excellent written communication: drafting, editing, and responding to internal and external correspondence
- Confident in public speaking, phone support, and face-to-face interactions and experienced in preparing follow-up documentation and meeting summaries and strong email etiquette and clarity in digital communication
- Customer Service
- Dedicated to providing courteous, solution-focused customer support and effective at managing customer expectations and resolving concerns and demonstrated ability to remain calm and professional in high-pressure situations
- Computer & Technical Skills
- Proficient in basic computer operations including word processing, email, and data entry and capable of adapting to new software and digital platforms with minimal training
- Comfortable using office equipment and communication tools
Languages
Fluent English and Spanish: Fluent (spoken and written)
Accomplishments
- Educated Number phlebotomy students on venipuncture and capillary puncture techniques.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Achieved Number% error-free rate in Year.
- Cut errors in specimen collection Number% by introducing revised procedures.
- Reduced costs $Number by implementing better inventory control measures and reducing overstocked supplies.
- Improved blood collection process by preparing supplies to match patient load.
- Achieved Result by introducing Software for Type tasks.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Certification
- PT - Phlebotomy Technician
Timeline
Childcare Teacher's Assistant
Childcare
05.2023 - 06.2024
Walmart Customer Associate
Walmart
01.2021 - 05.2024
Home Care Assistant
Private Home Care
03.2019 - 09.2022
Scan Phone Operator / Order Clerk
GXO Logistics
02.2015 - 04.2020
N/A - GED
TCC
Texas School of Phlebotomy
GED -
Secondary School Equivalent