Saeed Alzuhairi

-First-rate Content Quality Analyst with 5 years of experience offering outstanding customer support/customer operations to our clients of various levels ( APPEAL PROJECT & GOOGLE REVIEW PROJECT ) .

- Exceptional skills and 5years experience in SOCIAL MEDIA Content ( YouTube platform) Trust & Safety YouTube Trust and Safety (Content Business &service delivery operations )and subject matter expert policy strategy &development.

Responsibilities:

-Content Team training (refresher sessions and courses)

- Content Data Analyst (Trust and Safety) RCA (Root cause analysis) videos.

- Trust and safety policy specialist (Content policy development)

• Team lead support ( 1:1 & Team attendance)

•Team coaching (Content training sessions & content refresh sessions )

• QA (Content Quality Analyst )(maintained site score above 95% ) each cycle.

• RCA (Root cause analysis) ( how to improve the people content mistakes to get higher scores for out site (Austin site)

• SQL database .

Management experience

• Microsoft Office.

.Spreadsheets.

• Effective Communication Skills. Arabic & English.

- Working on APPEALS CONTENT QUEUE to correct the content moderators mistakes to decide whether this content will remain on YOUTUBE platform or not.

-Knowledge of national and local data safety laws

. Certified Safety Professional certification ( You tube Trust & Safety )

. VE ( Violent Extremism certified from Youtube) (TIER 2)

. Escalate a ( CSAI ) ( Child safety abuse) cases to the Law Enforcement authorities.

• The Subject Matter Expert provides Team management , functional support for policy questions, incidents, issues, requests and queries
• Resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, tracking on time.
• Managing Team Attendance
• Team Meetings & Huddles ( Urgent meetings whenever a sensitive event happens to provide a temporary guidance till I coordinate that with the client quality teem to get the final policy update).
• export the last cycle scores for my project analysts to recognize the content pain points and find solutions.
• - Maintain our site project score 95% and up to be competitive with other sites ( Dublin & Hyderabad )
• - Two sessions (Content pushback session & content grey area session ) with the client weekly on how to improve the content policy ensuring no grey areas in the policy.
• - Knowledge of national and local data safety laws
• . Certified Safety Professional certification ( You tube Trust & Safety )
• . VE ( Violent Extremism certified from Youtube) (TIER 2)
• . Escalate a ( CSAI ) ( Child safety abuse) & VE ( Violent extremism with imminent threats ) cases to the Law Enforcement authorities
• Team Performance Report ( Analyst quality scores and final Austin site score)

• -Maintain a high level of familiarity with client Policy verticals
• - Review escalated and user reported content for compliance with client Policy guidelines
• -Meet and/or exceed ambitious core work targets
• -Identify global & local trends and monitor major violators in the online community
• -Respond to additional requests and projects as needed
• -Provide Training and guidance to new hires
• -Calibrations with other global teams.