Summary
Overview
Work History
Education
Skills
Languages
Skills
References
Timeline
Generic

Saeed Ismail

Fairborn

Summary

Results-oriented supervisor with proficiency in team collaboration, operational management, and customer service. Demonstrated expertise in optimizing workflow efficiency and addressing customer inquiries, guaranteeing exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Supervisor

Spin Wash Laundry and Cleaning Services
Kumasi
09.2020 - 08.2021
  • Directed daily laundry operations, ensuring high-quality service delivery.
  • Supervised team of 15 employees, enhancing workflow efficiency through coordinated scheduling.
  • Trained staff on equipment usage, emphasizing safety protocols.
  • Managed inventory levels for cleaning supplies and laundry products, performing monthly checks.
  • Resolved customer inquiries and complaints promptly to maintain satisfaction.
  • Maintained cleanliness and organization of work environment to promote safety.
  • Provided guidance to subordinates regarding job duties and responsibilities.
  • Complied with company policies and maintained accurate records of performance and attendance.

National Service Person

National Health Insurance Scheme
Kumasi
11.2017 - 09.2018
  • Processed health insurance claims while verifying member information for accuracy.
  • Addressed client inquiries regarding health insurance coverage to ensure understanding.
  • Maintained accurate records of member interactions and claim statuses for reference.
  • Guided members through application steps during enrollment periods to facilitate completion.

Education

Diploma in International Business - Trade/Commerce

University For Development Studies
Wa, Upper West, Ghana
11-2017

High School Diploma -

Faith Assemblies of God Senior High School
Kumasi, Ghana
05-2012

Skills

  • Team building and employee training
  • Inventory management and quality control
  • Safety compliance
  • Customer service

Languages

English
Full Professional
French
Professional
Akan
Full Professional
Hausa
Full Professional

Skills

  • Strong communication and customer service abilities, Team player with excellent time management skills, Proficient in Microsoft Word, Exceland Google Docs, Comfortable with email, scheduling, and data entry tasks. Fast learner, adaptable to new tools and procedures.

References

References available upon request.

Timeline

Supervisor

Spin Wash Laundry and Cleaning Services
09.2020 - 08.2021

National Service Person

National Health Insurance Scheme
11.2017 - 09.2018

Diploma in International Business - Trade/Commerce

University For Development Studies

High School Diploma -

Faith Assemblies of God Senior High School

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