Saeed Khan
Concord,CA
Summary
Efficient Revenue Cycle Manager adept at implementing procedural improvements and executing revenue metrics analysis to dive corporate financial objectives. Eager to apply 2 years of account management to increase revenue and add value to the Quick Bill Collection team. Hardworking medical professional dedicated and focused on providing exemplary patient care and support. Motivated to continue to learn and grow while serving patients and physicians effectively by paying attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Revenue Cycle Manager
Quick Bill Collection
Concord, CA
06.2022 - 11.2023
- Relationship Building, Communication, Understanding Client and Business, Passion, Time Management.
- Generated reports detailing key metrics such as days in accounts receivable, denial rate.
- Managed collection efforts by providing guidance on follow-up procedures for unpaid invoices.
- Coordinated between various departments such as front desk staff, medical coders and billers.
- Provided technical support for software systems used in the revenue cycle management process.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
- Maintained oversight of all billing operations including coding, charge entry, payment posting, collections and appeals.
- Reviewed patient billing information to ensure accuracy and compliance with federal and state regulations.
- Collaborated with physicians, clinical staff, payers and other stakeholders to resolve issues related to medical billing.
- Performed data analysis to identify trends in denials or rejections from payers and develop strategies for resolution.
- Oversaw training of staff on changes in insurance regulations and coding updates impacting reimbursement rates.
- Ensured adherence to HIPAA guidelines when handling protected health information.
- Negotiated contracts with outside vendors providing services related to the revenue cycle process.
- Analyzed and reported on billing cycle data to inform management.
- Participated in revenue cycle processes, working to maximize profitability and increase revenue.
- Provided revenue cycle process support to all clinical personnel, including resolving procedure challenges.
Shift Supervisor
Red Robin
Concord, CA
04.2017 - Current
- Operated fryers and grills according to instructions to maintain safety and food quality
- Carried pans and trays of food to and from work stations, stove and refrigerator
- Kept stations stocked and ready for use to maximize productivity
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections
- Restocked food items throughout shifts to prepare necessary ingredients for cooking and timely service
- Set up and performed initial prep work for soups, sauces and salads
- Followed proper food handling methods and maintained the correct temperature of food products
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance
- Cooked multiple orders simultaneously during busy periods
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness
- Adhered to portion controls and presentation specifications
- Set up workstations with needed ingredients, utensils and cooking equipment
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
- Assisted in preparation of menu items ranging from burgers to sandwiches
- Washed and peeled ingredients to prepare for different meals and recipes
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Collaborated with management to plan special events or promotions.
Manager
Papa Johns
Concord, CA
04.2017 - 12.2023
- Trained employees on additional job positions to maintain coverage of roles
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Monitored staff performance and addressed issues
- Created training modules and documentation to train staff
- Conducted quality, timely performance feedback and performance appraisals.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Teppan Chef
Benihana
Concord, CA
08.2020 - 09.2021
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Exercised portion control for items served, eliminating waste
- Collaborated with restaurant management to align kitchen operations with goals of establishment
- Selected and developed recipes and planned menus, driving consistent food quality and production.
- Trained new chefs on proper cooking techniques and menu items.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Supervised team members during meal service to ensure accuracy of orders.
- Checked quality of raw materials before use.
Manager of Operations
Concord Metro Cab
Concord, CA
04.2017 - 06.2021
- Exceeded customer satisfaction by finding creative solutions to problems
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Improved operations by working with team members and customers to find workable solutions
- Prioritized and organized tasks to efficiently accomplish service goals
- Scheduled and dispatched over 26 daily roadside assistance calls based on caller locations and available employees.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Supervisor
Capital Development Authority (CDA)
Islamabad, Pakistan
07.2012 - 02.2017
- Resolved customer complaints and adjusted policies to meet changing needs
- Established and enforced clear goals to keep employees working collaboratively
- Provided ongoing training to address staff needs
- Complied with company policies, objectives and communication goals
- Coached staff members to develop long-term career goals
- Responded to employee concerns or complaints by coordinating with the human resources team to solve issues
- Monitored employee productivity to provide constructive feedback and coaching
- Reviewed completed work to verify consistency, quality and conformance.
Medical Bill Reimbursement Specialist (Volunteer)
PIMS Hospital
Islamabad, Pakistan
03.2013 - 09.2016
- Reviewed and processed reimbursement requests in accordance with company policies and procedures.
- Analyzed patient data to ensure accuracy of reimbursement information.
- Maintained a database of all reimbursements, payments, and other transactions.
- Responded to customer inquiries regarding the status of their reimbursement requests.
- Investigated complex cases involving multiple providers or incorrect coding issues.
- Verified that all necessary documents were included in each request before submitting it for payment.
- Prepared financial statements detailing all reimbursements received during a given period.
- Determined medical necessity, using individual insurance carrier regulations.
- Researched rejections, investigating problems to appeal claims.
Education
Some College (No Degree) - I.COMAccounting, Computer, Mathematics, Economics.
F.G College of Commerce H-8/4
Islamabad,Pakistan06-2011
Some College (No Degree) - Computer, Mathematics, Physics, Chemistry
F.G. Higher Secondary School, G-6/2
Islamabad,Pakistan04-2008
Skills
- Communication
- Customer Service
- Claims Processing
- Knowledge of medical terminology,anatomy, and physiology
- Medical Billing
- Medical coding
- Appreciate the role of HIPAA,OSHA
- Billing Cycle Performance
- Data Analysis
- Team Building Leadership
- Staff Recruitment and Hiring
- Generating Patients Bills & Invoices
- Medical Terminology
- Ability to take on Multiple task
- Computer Literacy
- Medical Practice Management
- Revenue Cycle Management
- ICD-10
- Relationship Building and Management
Certification
- Certified Medical Biller (CMB), American Medical Certification Association (AMCA), MCBC-8128
- Certified Medical Coder (CMC), American Medical Certification Association (AMCA), MCBC-8128
- Certification Of Completion, Medical Billing and Coding Specialist, MedCerts
- English Shorthand Theory, MSWord, MS Excel & Powerpoint, Internet browsing & Surfing, SECRETARIAT TRAINING INSTITUTE - ISLAMABAD, PAKISTAN
Languages
English
Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Revenue Cycle Manager
Quick Bill Collection
06.2022 - 11.2023
Teppan Chef
Benihana
08.2020 - 09.2021
Shift Supervisor
Red Robin
04.2017 - Current
Manager
Papa Johns
04.2017 - 12.2023
Manager of Operations
Concord Metro Cab
04.2017 - 06.2021
Medical Bill Reimbursement Specialist (Volunteer)
PIMS Hospital
03.2013 - 09.2016
Supervisor
Capital Development Authority (CDA)
07.2012 - 02.2017
Some College (No Degree) - I.COMAccounting, Computer, Mathematics, Economics.
F.G College of Commerce H-8/4
Some College (No Degree) - Computer, Mathematics, Physics, Chemistry
F.G. Higher Secondary School, G-6/2
Similar Profiles
Pavan PrajapatiPavan Prajapati
Senior Project Manager at quick furnish QUICK FURNISH LLPSenior Project Manager at quick furnish QUICK FURNISH LLP
Sergio Manuel Alcina PupoSergio Manuel Alcina Pupo
Cluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia CollectionCluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia Collection
Daniela DaviesDaniela Davies
Complex Director of Catering & Events at Casa Marina Key West, Curio Collection by Hilton & The Reach Key West, Curio Collection by HiltonComplex Director of Catering & Events at Casa Marina Key West, Curio Collection by Hilton & The Reach Key West, Curio Collection by Hilton
Maira RodriguezMaira Rodriguez
Book Keeping/Payroll Administrator at Calixto Towing Inc.Book Keeping/Payroll Administrator at Calixto Towing Inc.
David KellerDavid Keller
Food Service Worker at Six Flags Hurricane HarborFood Service Worker at Six Flags Hurricane Harbor