Saeid Karimibabaahmadi
Irvine,CA
Summary
Driven professional with proven expertise in customer service and sales, honed at Al Rashideen Group , Philip Morris Agent. Excelled in resolving customer issues, enhancing satisfaction, and driving repeat business through effective communication and team collaboration. Skilled in upselling, with a keen understanding of diverse product ranges, contributing to store goals and safety standards.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hardware Store
01.2000 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Alrashedin Co, Philip Morris Agent
02.1991 - 01.1999
- Identify customer needs through active listening and effective questioning.
- Upsell and cross-sell additional products to enhance customer satisfaction and maximize sales opportunities.
- Address and resolve customer inquiries and complaints in professional manner.
- Work cooperatively with team members and supervisors to achieve store goals.
Education
Prince William Community College
Gaithersburg, MDSkills
- Customer Service: Proficient in delivering exceptional service and resolving customer issues
- Sales Techniques: Skilled in assessing customer needs, recommending products, and closing sales
- Product Knowledge: Familiar with a wide range of products across various departments
- Team Collaboration: Experienced in working with supervisors and colleagues to achieve common goals
- Safety Awareness: Committed to maintaining a safe working and shopping environment
- Communication: Strong verbal and written communication skills, with the ability to interact effectively with customers and team members
Certification
- Sales Manager Certificate
Languages
English
Native or Bilingual
farsi
Native or Bilingual
Timeline
Customer Service Representative
Hardware Store
01.2000 - 01.2023
Sales Associate
Alrashedin Co, Philip Morris Agent
02.1991 - 01.1999
Prince William Community College
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