Saeida Francis
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
21
21
years of professional experience
Work History
Medical Assistant/Front Desk Receptionist
B&S Medical
06.2023 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in a clinical environment
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients and verified patient insurance.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Security Officer
University of the Virgin Islands
03.2023 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Front Desk Attendant/Dock Shop
Hotel on the Cay
10.2016 - 09.2018
- Welcome guests
- Arrange/provide special needs accommodations
- Receptionist/call management
- Hotel reservations management
- Payment transactions
- Provide information and/or directions to guests.
Museum Store Sales Person/Front Gate Attendant
St. George Village Botanical Garden
01.2015 - 09.2016
- Greeted and guided guests
- Receptionist
- Sales
- Inventory control
- Created merchandise displays
- Logged vehicles entering facility
- Information provider.
Security Guard
FAM Protective Services
09.2010 - 08.2013
- Receive and transfer calls
- Greeted, escorted, and directed visitors
- Logged and monitored incoming employees and vehicle traffic flow
- Tracked fire system, processed daily logs and routine activities
- Monitored security camera system.
Receptionist/Clerk
Housing Authority
05.2005 - 10.2009
- Generated memorandums
- Categorized, filed, and faxed important documents
- Assisted with planning and organizing daily and monthly staff meetings
- Call management.
Physician Assistance
William Chiropractic Clinic
07.2003 - 03.2005
- Scheduled appointments
- Greeted patients
- Assisted physician with therapeutic treatments
- Administrative duties.
Customer Service Representative
Broadway/Nuway
01.2003 - 06.2003
- Assisted customers with identifying products for purchase
- Stocked and assembled products.
Education
University of the Virgin Islands, Customer Service Training
01.2015
St. Croix Educational Complex
06.2008
Worldwide of the Caribbean, Microsoft Office Training
06.2003
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Data Entry
- Insurance Verification
Personal Traits
- Adaptable
- Appreciative
- Attentive
- Competent
- Considerate
- Cooperative
- Courteous
- Creative
- Dependable
- Detailed
- Dynamic
- Empathetic
- Enthusiastic
- Experienced
- Flexible
- Helpful
- Honest
- Innovative
- Independent
- Kind
- Knowledgeable
- Likeable
- Outgoing
- Polite
- Professional
- Reliable
- Resourceful
- Responsible
- Sensitive
- Supportive
- Sympathetic
- Thorough
- Thoughtful
- Trustworthy
Timeline
Medical Assistant/Front Desk Receptionist
B&S Medical
06.2023 - 09.2023
Security Officer
University of the Virgin Islands
03.2023 - 09.2023
Front Desk Attendant/Dock Shop
Hotel on the Cay
10.2016 - 09.2018
Museum Store Sales Person/Front Gate Attendant
St. George Village Botanical Garden
01.2015 - 09.2016
Security Guard
FAM Protective Services
09.2010 - 08.2013
Receptionist/Clerk
Housing Authority
05.2005 - 10.2009
Physician Assistance
William Chiropractic Clinic
07.2003 - 03.2005
Customer Service Representative
Broadway/Nuway
01.2003 - 06.2003
University of the Virgin Islands, Customer Service Training
St. Croix Educational Complex
Worldwide of the Caribbean, Microsoft Office Training
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