Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saelah Fields

Visalia,CA

Summary

Driven professional with a robust background in customer service and production environments, notably at Saputo Cheese USA Inc. Excelled in customer satisfaction, achieving consistently positive feedback. Skilled in safety procedures and coffee expertise, demonstrating the ability to enhance workplace efficiency and client engagement.

Overview

4
4
years of professional experience

Work History

Factory Production Worker

Saputo Cheese USA Inc.
06.2023 - 08.2024
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Carefully packaged finished products and prepared for shipment.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Took samples to lab to test and review different levels of PH, salt, temperature, ect.

Barista

Java Espress
04.2022 - 05.2023
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.

Barista

The Human Bean
08.2021 - 04.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, and utensils daily.

Customer Service Cashier

KFC
09.2020 - 04.2021
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.

Education

High School Diploma -

Monache High School
Porterville, CA
06.2021

Skills

  • Lockout and tagout procedures
  • Safety Procedures
  • Production Scheduling
  • Up-selling
  • Menu Memorization
  • Opening and closing duties
  • Cash Handling
  • Coffee expertise
  • Customer Service

Languages

English
Full Professional

Timeline

Factory Production Worker

Saputo Cheese USA Inc.
06.2023 - 08.2024

Barista

Java Espress
04.2022 - 05.2023

Barista

The Human Bean
08.2021 - 04.2022

Customer Service Cashier

KFC
09.2020 - 04.2021

High School Diploma -

Monache High School

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Saelah Fields