Summary
Overview
Work History
Education
Skills
Timeline
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Saelly Torres

Chicago,IL

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience

Work History

Hostess/Takeout

875 N
01.2024 - 07.2024


  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

bartender/hostess

Leona’s, N Elston Ave
11.2023 - 01.2024


  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Hostess

Chef Art Smith’s Reunion , Navy Pier
04.2023 - 10.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered customer questions about hours, seating, and menu information.

Cashier

Walgreens
09.2021 - 01.2022
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

Diploma -

Metropolitan Curie High School
June 2021

Skills

  • Customer Service (4 years)
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette

Timeline

Hostess/Takeout

875 N
01.2024 - 07.2024

bartender/hostess

Leona’s, N Elston Ave
11.2023 - 01.2024

Hostess

Chef Art Smith’s Reunion , Navy Pier
04.2023 - 10.2023

Cashier

Walgreens
09.2021 - 01.2022

Diploma -

Metropolitan Curie High School

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Saelly Torres