Saelly Torres
Chicago,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server/Host
Leona's Restaurant
2024.02 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Head Hostess
Chef Art Smith's Reunion
2022.01 - 2024.02
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Cashier
Walgreens
2021.09 - 2022.01
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Greeted customers entering store and responded promptly to customer needs.
Retail Customer Service Associate
Old Navy
2019.09 - 2021.08
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
Education
GED -
Marie Sklodowska Curie Metropolitan High School
Chicago Heights, IL06.2020
Skills
Strong Work Ethic
Exceptional customer service
Multitasking proficiency
Teamwork and Collaboration
Timeline
Server/Host
Leona's Restaurant
2024.02 - Current
Head Hostess
Chef Art Smith's Reunion
2022.01 - 2024.02
Cashier
Walgreens
2021.09 - 2022.01
Retail Customer Service Associate
Old Navy
2019.09 - 2021.08
GED -
Marie Sklodowska Curie Metropolitan High School
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