Saeng Nomany
Denver,CO
Summary
15 years of experience within the high-end commercial retail business operations sector managing, merchandising, logistics, sales, and sales support to deliver the highest levels of customer satisfaction while achieving target sales quotas. Outstanding leadership and interpersonal skills, sales experience, computer knowledge, customer service, and receiving skills. Extremely detail orientated, work well independently or in groups, can manage tight deadlines, and stays motivated in high stress situations. Energetic management professional versed in bussines management, finance, mentoring and sales.
Overview
26
26
years of professional experience
Work History
Team Coordinator
Gucci Group
12.2022 - 06.2024
- Collaborated with management to develop a solution for complex problems faced by the team members.
- Developed and implemented effective communication strategies to ensure team members were informed of changes such as price changes and new merchandise coming in.
- Implemented innovative methods to improve workflow of processes within the store.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Met merchandise processing standards and maintained organized and accessible work area.
- Repairs, shipment, transfers, RTV's, cycle counts, inventory, Assist FOH.
SST
Neiman Marcus
05.2021 - 04.2022
- Process new receipts, Transfers, RTV's, MOS, Pull online orders
- Price changes, Store to Store transfers
- Checking in Chanel new arrival
- Assisting employee with customer sends issues
- MMD returns is properly returns
- Ensure that all of Online returns is handle properly
- Go above and beyond to assist associates with their needs
- Solved customer issues
Receiving Manager
Neiman Marcus Last Call
11.2015 - 05.2021
- Processed new receipts and getting new merchandise to sale floor in a timely matter while managing to cost, scheduling, and sales targets
- Managed day-day store logistics with focus on delivering high customer satisfaction
- Offered positive feedback to executive-level management on effectiveness of corporate strategies for sales, marketing, customer service programs, and new initiatives for gaining new customers
- Worked closely with operations manager in budgeting , inventory control, scheduling, and reconciling monthly purchase journals
- Ensured merchandise was properly ticketed and ensured transferring of merchandise from store to store with high accuracy
- Trained and supervised staff in accordance with corporate policy and personnel directives
- Received and staged incoming inventory for movement to storage or sales floor.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Assistant Men's Dept
Neiman Marcus
11.2015 - 05.2017
- Conducted scheduling and training staff on new POS system
- Processed new receipts and merchandised new items on sale floor
- Customer sends
- Transfers, RTV's, price change, MOS, inventory
- Set up store meetings, help PR with special events and promotions
- Handled customer issues
- Worked closely with associates with promotions , sales and current events throughout store
- Handled all associate monthly clothing allowance
OST(OPTIMUM SUPPORT TEAM)
Neiman Marcus
08.2013 - 05.2014
- Responsible for designer jewelry, Designer handbags and Fashion accessories
- Dealt with all repairs
- Processed new receipts and merchandise for sale floor
- Pulled Online orders
- Customer's sends
- Processed price changes, RTV's, transfers, transfers, mark out of stock, and inventory control
- Help with special event and promotions
- Resolved numerous customer issues with high customer satisfaction
Contemporary & DII Assistant Manager
Neiman Marcus
06.2011 - 08.2013
- Responsible for scheduling, processing, merchandising new receipts
- Processed RTV's, Transfers, MOS, re-ticketing
- Prioritized and delegated daily tasks to associate, recapped daily, weekly, monthly sales quotas
- Maintained pricing accuracy on all store merchandise for sales and promotions through constant and accurate price checks
- Assisted in yearly inventory & audits and helped public relations with special events
Asset Protection Associate
Saks Fifth Avenue
03.2003 - 12.2005
- Maintained safety and security of premises, visitors and employees.
- Produced well-written reports detailing shoplifting and attempted theft.
- Identified potential shoplifters and alerted management.
- Controlled reduction of loss inventory by protecting company assets.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Partnered with store managers on basis to conduct loss investigations.
- Maintained store compliance with physical security schematics to protect assets.
Customer Service Representative
Saks Fifth Avenue
02.1998 - 07.2003
- Highly organized, efficient, and skilled in a variety of office support tasks including office organizations, administration, general bookkeeping(A/P & A/R) and telephone reception
- Responsible for daily auditing of ash drawer and balancing cash daily
- Organized bank transactions as well as daily and monthly sales report
- Provided outstanding customer service to clients and employees
Education
Some College (No Degree) -
Grossmont College
El Cajon, CABachelor of Arts -
Metro State
Denver, CO05.2010
Associate of Arts -
FIDM/Fashion Institute of Design & Merchandising
San Diego, CA07.1997
Skills
- Active listening
- People skills
- Team management
- Basic math
- Leadership skill
- Willing to go ab0ve and beyond for everyone
- Need more new challenges
- Willing to learn now
Timeline
Team Coordinator
Gucci Group
12.2022 - 06.2024
SST
Neiman Marcus
05.2021 - 04.2022
Receiving Manager
Neiman Marcus Last Call
11.2015 - 05.2021
Assistant Men's Dept
Neiman Marcus
11.2015 - 05.2017
OST(OPTIMUM SUPPORT TEAM)
Neiman Marcus
08.2013 - 05.2014
Contemporary & DII Assistant Manager
Neiman Marcus
06.2011 - 08.2013
Asset Protection Associate
Saks Fifth Avenue
03.2003 - 12.2005
Customer Service Representative
Saks Fifth Avenue
02.1998 - 07.2003
Some College (No Degree) -
Grossmont College
Bachelor of Arts -
Metro State
Associate of Arts -
FIDM/Fashion Institute of Design & Merchandising