SAENG ORAM
Belmont,NC
Summary
Committed and motivated Administrative Leader and Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Overview
21
21
years of professional experience
Work History
Practice Manager
Carolina Age Management Institute
Huntersville/Statesville, NC
07.2022 - Current
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Created and implemented policies and procedures for effective practice management.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Maintained financial records, including billing and accounts receivable and payable.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Developed and implemented operational procedures to ensure quality standards are met.
Executive Director
Castellon Plastic Surgery Center
Melbourne, FL
09.2021 - 06.2022
- Set organization direction and developed strategies and tactics to fulfill mission.
- Established strategic direction and goals to accomplish objectives.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Recruited, hired and trained employees on operations and performance expectations.
Office Manager/Director of Operations
Hunstad Kortesis Bharti Cosmetic Surgery
Huntersville/Statesville, NC
09.2017 - 05.2021
- Oversaw daily operations of the practice and directed Administrative Staff.
- Patient Liaison to ensure great customer service.
- Assisted with marketing and social media.
- Worked closely with providers and all departments to promote efficiency
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Front Desk Manager
Voci Plastic Surgery
Charlotte, NC
07.2016 - 08.2017
- Supported and advised physician with daily office concerns.
- Assisted in pay-roll and handled accounts receivable and assisted with accounts payable.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Managed incoming and outgoing calls for busy medical office.
- Handled and processed confidential patient information.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Updated patient accounts and information on a daily basis.
Front Office Specialist
Piedmont Plastic Surgery and Dermatology
Gastonia, NC
07.2004 - 05.2015
- My responsibilities include providing great customer service, check-in/check-out, scheduling appointments, collecting co-pays, deductibles, and balances, end of day reports, managing a cash drawer, contacting patients regarding missed appointments, maintaining HIPAA regulations, and being a Front Office Mentor.
- I have also assisted in the Patient Care Coordinator position during busy times of the year, assisted with seminars, and have filled in when other Patient Care Coordinators have been out of the office.
- Coordinated events, office outings and holiday parties.
Education
Education and Communications
University of North Carolina @ Charlotte
Skills
- Problem resolution
- Self-starter
- Deadline-oriented
- Multi-Tasker
- Microsoft Office
- Nextech
- Great Customer Service
- Strong Leadership
- Staff motivation
- Employee training and development
- Insurance eligibility verification
- Medical terminology
Accomplishments
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
- Served as key contributing member to Leadership.
- Coordinated and successfully executed an office relocation.
- Promoted to Office Manager in less than 12 months.
Timeline
Practice Manager
Carolina Age Management Institute
07.2022 - Current
Executive Director
Castellon Plastic Surgery Center
09.2021 - 06.2022
Office Manager/Director of Operations
Hunstad Kortesis Bharti Cosmetic Surgery
09.2017 - 05.2021
Front Desk Manager
Voci Plastic Surgery
07.2016 - 08.2017
Front Office Specialist
Piedmont Plastic Surgery and Dermatology
07.2004 - 05.2015
Education and Communications
University of North Carolina @ Charlotte
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