Saeri Goins
Chattanooga,TN
Summary
Current Transitional Case Manager with a strong background in interdisciplinary collaboration and ethics. Excels in documentation and resource coordination to enhance holistic care and support. Skilled in client advocacy and maintaining professional boundaries, significantly improving transition processes and outcomes. Demonstrates expertise in cultural awareness, crisis intervention, and confidentiality.
Overview
7
7
years of professional experience
Work History
Transitional Case Manager
CHATT Foundation
01.2025 - Current
- Coordinated services with multidisciplinary teams in order to provide seamless transitions of care.
- Conducted comprehensive assessments upon admission into the program to identify potential barriers to successful transitions.
- Reached out to community resources to identify the services that would be helpful to participants.
- Maintained accurate records documenting each participant's progress throughout the transition process.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services on specific populations.
Case Management Intern
CHATT Foundation
08.2024 - Current
- Transported clients to appointments and shelters as needed.
- Provided assertive community-based rehabilitation and case management services to high-risk participants.
- Conducted intake interviews and assessments of potential new clients.
- Maintained accurate records and documented client data in company databases.
- Facilitated access to community resources such as housing, employment, healthcare, education, and social services.
- Consulted with staff on resolution of complex service issues.
Patient Service Representative
Erlanger Express Care
11.2021 - 01.2025
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Case Management Intern
Recovery Court
08.2023 - 03.2024
- Provided interventions and motivation for recovery through intensive outpatient group work.
- Maintained contact with external agencies involved in providing services or assistance to clients.
- Provided guidance on ways to cope with cravings and triggers associated with addiction relapse prevention strategies.
- Facilitated weekly drug education classes for recovering addicts.
- Organized recreational activities that focused on promoting healthy lifestyle choices for clients in recovery.
Financial Accountant
Goins Heating & Air
04.2018 - 08.2020
- Updated and managed accounts payable databases, employing access controls to protect data.
- Reviewed financial records, including income statements and balance sheets, to ensure accuracy.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Education
Master of Arts - Social Work
University of Tennessee At Chattanooga
05-2025
Bachelor of Arts - Social Work
University of Tennessee At Chattanooga
05-2024
High School Diploma -
Rhea County High School
05-2020
Skills
- Case management
- Interdisciplinary collaboration
- Healthcare documentation
- Crisis intervention
- Resource coordination
- Client advocacy
- Verbal de-escalation
- Professional boundaries
- Multicultural sensitivity
- Substance abuse awareness
- Patient confidentiality
Timeline
Transitional Case Manager
CHATT Foundation
01.2025 - Current
Case Management Intern
CHATT Foundation
08.2024 - Current
Case Management Intern
Recovery Court
08.2023 - 03.2024
Patient Service Representative
Erlanger Express Care
11.2021 - 01.2025
Financial Accountant
Goins Heating & Air
04.2018 - 08.2020
Master of Arts - Social Work
University of Tennessee At Chattanooga
Bachelor of Arts - Social Work
University of Tennessee At Chattanooga
High School Diploma -
Rhea County High School
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