Tanya Taafuli
St. George,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
RECEPTIONIST / CALL CENTER
Dixie Primary Care
07.2023 - 08.2023
- Ensured accuracy of patient insurance, demographic, and health information.
- Provided comprehensive administrative support to office staff and operational needs.
- Maintained a clean and organized reception area.
- Managed the master calendar, scheduling appointments to optimize patient flow and clinician availability.
- Strictly adhered to HIPAA guidelines to safeguard patient privacy.
- Managed a multi-line phone system, providing welcoming and professional service to patients.
- Promptly reported all incidents and potential incidents to management for immediate action.
- Responded to phone calls and messages for seven physicians specializing in Internal and Family Medicine.
Remote, CUSTOMER CARE TEAM
Amazon Pharmacy
10.2022 - 07.2023
- Communicated instructions to patients or caregivers about proper use and storage of drugs
- Managed incoming calls, providing updates on order status, store hours, and pharmacy protocols.
- Provided friendly and knowledgeable assistance to customers, addressing their inquiries effectively.
- Conducted medication dispensing safety checks to ensure optimal patient safety.
- I provided telephone-based customer support, addressing prescription-related inquiries and offering assistance.
RELOCATION SPECIALIST / REMOTE
Allconnect / PODS
10.2018 - 06.2022
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Described product highlights and benefits to help guide purchasing decisions
- Resolved concerns with products or services to help with retention and drive sales
- Assisted call-in customers with questions and orders
RESIDENTIAL TEAM LEADER
Redrock Canyon School
07.2011 - 06.2019
- Oversaw day-to-day activities of residents in a behavioral facility
- Determined needed and relevant interventions based on each students cognitive abilities and current needs
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to students requests, confirming full understanding before addressing concerns
MARKETING ASSISTANT
Lewis Homes Of California
09.1998 - 07.2004
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
- Generated leads through phone calls, emails and face-to-face interactions
- Created engaging content for Pinterest, Facebook, and Instagram
RECEPTIONIST
Snow Plastics Inc.
08.1996 - 07.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Scheduled luncheons meetings
- Assisted HR with payroll
- Managed multiple tasks and met time-sensitive deadlines
Education
High School Diploma - Computer Science Principles, AP Medical, AP Physics
06.1996
- Completed AP course in Computer Science Principles
- Relevant Coursework: AP Medical and AP Physics
- 2 yrs Asian Pacific President, Honors Scholarship Recipient
Skills
- Microsoft Excel
- Inventory Tracking
- Data Entry
- Maintenance
- MS Office Proficiency
- Customer Support
- Development
- Marketing and Advertising
- Information Updates
- Overcoming Obstacles
Timeline
RECEPTIONIST / CALL CENTER - Dixie Primary Care
07.2023 - 08.2023
Remote, CUSTOMER CARE TEAM - Amazon Pharmacy
10.2022 - 07.2023
RELOCATION SPECIALIST / REMOTE - Allconnect / PODS
10.2018 - 06.2022
RESIDENTIAL TEAM LEADER - Redrock Canyon School
07.2011 - 06.2019
MARKETING ASSISTANT - Lewis Homes Of California
09.1998 - 07.2004
RECEPTIONIST - Snow Plastics Inc.
08.1996 - 07.1998
San Bernardino High School - High School Diploma, Computer Science Principles, AP Medical, AP Physics
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