Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Safa Alshaer

Richmond,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Representative

VCU Dental Care
Richmond, VA
09.2021 - Current
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Ran credit card batches and balanced deposits on daily basis.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Logistics Account Executive

Total Quality Logistics Inc.
Midlothian, Virginia
04.2020 - 09.2021
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Analyzing and optimizing logistical procedures.
  • Built strong, professional relationships through identification
    of client needs, which increased overall sales and
    opportunities.
  • Reviewing, preparing, and routing purchase orders.
  • Scheduled pickup and delivery times for each shipment going
    out and coming in from a multitude of warehouses.

Call Center Representative

Results Companies
Midlothian, VA
08.2019 - 05.2021
  • Delivered fast, friendly and knowledgeable service for routine
    questions and service complaints.
  • Met or exceeded call speed, accuracy and volume
    benchmarks on a consistent basis.
  • Maintained strong call control and quickly worked through
    scripts to address problems.

Cashier Team Lead

Kroger
Midlothian, Virginia
08.2017 - 08.2019
  • Provides a positive customer experience with fair, friendly, and courteous service.
  • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
  • Discounts purchases by redeeming coupons.
  • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Resolves customer issues and answers questions

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
12-2018

Some College (No Degree) - Nursing

John Tyler Community College
Chester, VA

Skills

  • HIPAA Compliance
  • Customer Service
  • Bookkeeping Support
  • Insurance Verification
  • Sterilization Procedures
  • Account Servicing
  • Closing Sales
  • Team Leadership

Certification

  • CPR Certified

Affiliations

  • Gardening
  • Hiking
  • Academically Motivated

References

References available upon request.

Timeline

Patient Service Representative

VCU Dental Care
09.2021 - Current

Logistics Account Executive

Total Quality Logistics Inc.
04.2020 - 09.2021

Call Center Representative

Results Companies
08.2019 - 05.2021

Cashier Team Lead

Kroger
08.2017 - 08.2019

High School Diploma -

Penn Foster Career School

Some College (No Degree) - Nursing

John Tyler Community College

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Safa Alshaer