Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
VCU Dental Care
Richmond, VA
09.2021 - Current
Assisted with scheduling follow-up appointments according to provider availability.
Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Scheduled patient appointments over phone and in person, maximizing productivity.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Ran credit card batches and balanced deposits on daily basis.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Analyzing and optimizing logistical procedures.
Built strong, professional relationships through identification
of client needs, which increased overall sales and
opportunities.
Reviewing, preparing, and routing purchase orders.
Scheduled pickup and delivery times for each shipment going
out and coming in from a multitude of warehouses.
Call Center Representative
Results Companies
Midlothian, VA
08.2019 - 05.2021
Delivered fast, friendly and knowledgeable service for routine
questions and service complaints.
Met or exceeded call speed, accuracy and volume
benchmarks on a consistent basis.
Maintained strong call control and quickly worked through
scripts to address problems.
Cashier Team Lead
Kroger
Midlothian, Virginia
08.2017 - 08.2019
Provides a positive customer experience with fair, friendly, and courteous service.
Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
Discounts purchases by redeeming coupons.
Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
Balances cash drawer by counting cash at beginning and end of work shift.